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February 2024 by Jarbert Arias
I visited the store to buy an emergency kit, they treated me very well, they gave me the product I need at a very good price, thank you
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February 2024 by thomas conlin
Awesome people really really good. Staff nice guys very informative.
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January 2024 by jeffrey simbry
James klash who is head of commercial at the store is always extremely helpful and goes above and beyond to help me find parts for my customers. He's my go to whenever I'm in need of help! Awesome and extremely professional guy can't say more about him!
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January 2024 by Keyanna
I stopped by earlier and Tommy was able to step in and quickly replace my battery! He was the only one in today that was familiar with the Jeep Compass battery and my install was fast and convenient. I almost had to pay over $500 at a shop, but I saved so much time and money coming here instead!
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January 2024 by Darren Wicks
Showed up 15 min before closing, the doors were locked. I knocked on the door and the employees looked at me and shook their head. Off to O’Reilly Auto Parts tomorrow. So much for fixing my car tonight….
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January 2024 by aa1516 “Ani”
The employees I dealt with at this location were unprofessional. They were on their personal phones the whole time (on the phone talking to someone while checking out), refused to say anything other than what they found on the screen, and did not want to come from behind the counter to help me find the right windshield wiper they knew I had purchased the wrong ones. Ended up returning them and will look at other auto stores in the area.
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January 2024 by Brian Hannon
Went to purchase an $80 for the set top of the line RainX wipers. I asked if they could install them for me. Was told yes and no…..I could do it but I can’t go outside seeing I’m alone. My Jeep was literally at the front door, not a customer in the store nor a car in the lot. Had time to be texting but not for an $80 sale. Terrible customer service……..went down the St to advanced auto, installed in 3 minutes….
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December 2023 by J. S.
Troy the store manager is very kind and gives honest advice. Coming back to this location again
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December 2023 by jebes x
Theres a taller big guy (maybe a manager) who has an attitude problem, yells at customers and loves profanity. He went outside looking to fight me. Im shocked.
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December 2023 by Amiel C.
Possibly the worst Autozone I have ever been. The store manager was on his cellphone scrolling the whole time, not helpful at all. When I asked questions, he answered with a tone that had no interests. I went to the other staff and the staff provided much better customer service than the store manager did. When he asked for manager's help, he brushed him off. I felt bad for him as he apologized to me.
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October 2023 by Rangel D.
Can't give them a minus star so 1 is too manny.... Mia at customer service is rude as it can make it She Love to call profanity at customers and walk away at customers when she is supposed help ...to have a cigarette GREAT CUSTOMER SERVICE Made a complaint on her and Troy to HD but to response after a week ... That is the sign of week management in all levels that's why they won't be here in a few years Troy as manager should be in store (most likly shopping next door) and still no respond to customers complaints SHAME ON THIS STORE AND STUFF
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October 2023 by Elena G
Just left because the rude woman who works there refused to help me. She walked away while I was still asking a question. I had waited in line for help, when it was my turn she quickly looked up my car then pointed to the car battery area. I told her I looked there but couldn’t find it. Meanwhile, I’m trying to show her what I’m looking for on my phone (says it’s in stock at this store). She tells me go somewhere else without even looking up at me, waves me away with her hands and walks away. So unprofessional. Before she was yelling at another customer because they were standing to the side and not in line. Never been treated so poorly at any autozone.Update: I did follow through with contacting support. They said they would get back to me in 24 hours, but of course they never did.
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October 2023 by Roberta Diamond
I went to the Autozone in Dedham on Saturday. Troy was fantastic! Even though he was very busy, he was able to help me with my headlight and my windshield wipers. I hopeAutoZone realizes what a great gem that has been working for them. Thank you again, Troy!
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September 2023 by Edson Missaci Bargas
Horrible experience! I purchased a set of spark plugs for the car and borrowed tools to change the parts in the store parking lot. The attendant kindly offers to help, but the supervisor strongly interferes and tells me to buy the necessary tools. We know that many customers receive help... but I found someone who didn't care about the good image and reputation of the company... pity!
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September 2023 by Sage Childs
Rosco gave great and quick service, im handicapped so he even offered to carry my items out for me to my car since the town of Dedham doesn’t allow bags! Great guy, love coming to this place.
