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April 2022 by Sam Applebottom
Great service, very helpful staff. Never had a bad experience here, and I’m happy to call this my go-to local bank.
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March 2021 by Yelena Mikulin
The team of Dedham is very nice. Tellers are very good, as well as the bankers that are very helpful in all banking questions and needs. Thank you, team of Dedham, for being supportive throughout banking journey with Citizens.
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March 2021 by Tamarah McCadden
The Dedham citizens team is amazing!! If you need a local bank in Dedham, MA they are the bank for you! Lobbys are open and the service from these employees is impeccable! :) Always willing to help!
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September 2020 by MM P
We are a local business who has banked with citizens for over two decades. We rely on the services they provide to run our business. For 7 months we have been making the mistake on banking with this branch location. Anytime we go for change for our business they never have it. Imagine a bank that doesn’t carry change and sometimes singles for 7 months. It’s frustrating when we hold all our our personal and business accounts with them. New management needed. We have been slowly transitioning to dedham savings and probably should have stuck with a local bank who supports our community from the beginning.
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November 2019 by Юрий Белкин
Best customer service EVER! Made appointment with Yulia Roytberg, she helped me with all my questions, she was knowledgeable about every specific question I had, was very professional! Yulia and Mike stayed late after work hours FRIDAY and guys made a great job, they explained everything properly and I’m very happy that they work there... it’s unusual, but it’s seems like they really care about you, that’s the key.
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June 2019 by Carmella D.
Stay away, this bank is too big for us little guys. Excess fee's, horrible customer service. I had my account and my moms account there, they just don't care about the customer we are only a number. Charged me $5.00 for a Bank Check, my other bank doesn't charge. Didn't even offer me an envelope. I closed my and moms account and never looked back. Shop for other banks with the old way of doing business.
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June 2019 by John S
Good people. But why is it so hot.... its 82 degrees outside... put the AC on high.
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February 2018 by paul digou
Terrible bank. Read my review on yelp. They go out of their way to not help. I'm so disappointed with this bank and they're shady works it's unbelievable
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February 2018 by Paul D.
Horrible experience time after time with CITIZENS BANK BRYANT ST DEDHAM MA . When i opened the account I was told without overdraft protection that I could never go negative. I ended up having to close the account cause twice I had a negative balance. After closing the account I got a letter in the mail because I forgot to stop my direct deposit. The deposit of $5 reactivated my account (which was closed and I don't know how it can be reopened without my signature) that THEN entailed a credit card company to attempt a payment pull of $40 dollars which the bank ok'd but when my auto finance company tried to pull over $400 the bank didn't ok that payment. So basically they picked and chose what they'd allow on a closed account that they would pay for. $400 was too much but $40 was just right to be able to hit me with fees to ruin my credit but not enough where they felt they'd be taking a chance losing money. I understand that I should of closed all pre authorized withdrawals, but at the same time a company should not be able to withdraw or deposit money from an account that no longer exists. All that being said the bank manager told me she couldn't help me at all cause it wasn't a bank error. So I owe them $170 give or take a few bucks all because they allowed money to be withdrawn and deposited from a closed account. What a racket. I don't trust this bank at all. Not just this branch the one in legacy place is crooked too. So basically I'd say don't bank with CITIZENS BANK
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November 2016 by Brandon K.
This is my favorite Citizens Bank location, and the one I visit almost most often. Most often, I visit the Citizens inside the Stop&Shop I do basically all my grocery shopping at, but when in need of a bank, and not at Stop&Shop, I make a special trip to this location for one reason. DRIVE THRU. I love drive thrus in general, whether it by a food place, bank, or pharmacy. Being a former Sovereign Bank user, all of the locations throughout Dedham, Westwood, Norwood, and Walpole all had drive thrus, while Citizens only have one drive thru, here in Dedham Square. Convenient access via Eastern Avenue, and exit to Eastern & Bryant Sts. Staff are always friendly, helpful, and wonderful at quickly moving through the drive thru line (if there is one). Good hours as well! Great alternative to Stop&Shop down the street (who really wants to walk into a giant store only to go to the bank!). 5 stars for the Dedham Citizens.
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January 2016 by Jim Lind
Went to open a checking account on a Saturday when they were swamped. They took time away from dealing with the long line of people to make sure our personal banking needs were met. 5/5. Would bank again.
