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August 2023 by Luis Aquino
I lost my wallet and I called this branch to know if somebody dropped in the bank. I spoke with Jessica, and she was incredibly rude. I had patience and I asked her if I can provide my phone number to call in case somebody return it. She just said no body will bring it here. Unwilling to collaborate she rejected to take mu phone number and dismiss me.
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January 2020 by Raju Vaswani
Banker Thomas Harrington was beyond excellent. He was helpful, informative, and extremely patient. Citizens bank is lucky to have him.
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August 2019 by Jeffrey Sullivan
It's a bank. Service is friendly, ATM doesn't like to take deposits sometimes.
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September 2017 by Adam G.
I have been a customer of Citizens Bank for over 10 years and am still appalled by the lack of customer service I recently received. I wrote a check to my brother-in-law and his wife to celebrate their wedding and help provide funds for their honeymoon. All seemed well as they cashed the check and it cleared prior to them leaving; however, a day later Citizens took it upon themselves to reverse the check. I noticed this and called customer service and am still dumbfounded by their ineptitude and lack of empathy for potentially ruining a newlyweds honeymoon. Long story short, their only solution was for me to write them another check. Despite them being out of the country and Citizens having the account information where they initially deposited the funds, their only remediation was for me to write another check. I am still awestruck. I am all for fraud protection; however, how is it possible to do something without even contacting the customer to verify that fraud existed? The first customer service agent had no clue why the deposit was reversed initially, which makes me feel real safe as a customer. When escallated to a supervisor their only response was that my signature didn't match what was on file. I am no handwriting specialist; however, I cannot imagine that my signature has changed that much in my 35 years...and even if so, I cannot imagine that it would be acceptable to do such a reversal without any contact with the customer. So imagine a bank that couldn't care less than newlyweds are out of the country with $1000 less then than think they have to spend; and claim to have their hands tied with no possible means to rectify an error on their end. If this is acceptable to you, by all means bank with Citizens. If not, than feel free to join Wells Fargo like I just did.
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April 2017 by Anthony Corrado
Employees at this branch are always polite and courteous to me. Never had a problem.
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March 2017 by Sarah Paul
Bankers are always friendly and happy to be there. I feel welcomed every time I go. Very knowledgeable staff.
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February 2017 by Brandon K.
The newest and most "modern" bank of the 21st century. Not surprisingly, Citizens Bank has opened a brand new, modern bank in Legacy Place, which is sponsored by Citizens Bank and has signs all over for Citizens. I even believe the entire top level of the Legacy Place buildings is all offices for them... not completely sure though. Anyway, the retail bank is located across from the entrance of Whole Foods and next to the former City Sports and upcoming Amazon Bookstore. The bank is open longer than EVERY other Citizens Bank that is not located in a grocery store with the hours being 7 days a week! Monday-Wednesday 9-5, Thursday 9-6, Friday 9-7, Saturday 10-3, Sunday 11-3. While it is unable to provide drive thru service (the other Citizens in Dedham Square has a drive thru, that I also enjoy and use often), they have a lovely and welcoming atmosphere inside with lots of fancy furniture. Lovely for a bank and much better in comparison to other Citizens that are old and out of style. This is the futuristic look on banks in general. Tellers are friendly, service is fast, efficient and helpful, and they always have a huge bin of lollipops... the best thing about Citizens Bank! Not often that busy, and rarely a line. One of the two best Citizens Bank..... both of which are in Dedham. 5 stars.
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October 2016 by Bloomin Daisies
Please people.. stay as far away from this bank as you can.. they are thieves. next to BOFA they suck