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March 2024 by Jim Hills
called the tire center several times NO answer…..I guess this is a RED flag……want be buying tires @ Costco…..be going to BJ,s
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February 2024 by Peter Majowicz
Great service, Mary Ann was super professional and helpful, communication from start to finish was top notch! Recommend this location and will be back for next job!
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February 2024 by E P
Horrible service and place. I ordered tires online based on their recommendations for my car. I waited 2 weeks after making the installation appointment and they tell me they cannot install because their computer does not tell them the torque my car needs. I called customer service and they said they should be able to get that information. They refused. I went to Waltham and no problem!The tire manager should not be working there. Rude, condensending, arrogant.Do not go there!!!
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January 2024 by David Liu
Winter tires exchanging take 3 and half hours !! The new record in the world!!!!
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November 2023 by Barry waldbaum
They are heavily understaffed and therefore their appointments aren't reliable. Until Costco properly staffs this place, stay away!
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October 2023 by Elise Holcombe
I got there at opening time on a weekday and left my car as a walk-in to get a tire patched. I didn’t hear a word all day. Finally I tried to call at 6 pm to get an update and it took me literally 45 mins of calling to get anybody to answer the phone. I understand I was a walk-in and was okay with waiting a while but 8+ hours of silence and then 45 mins to answer a phone just to be put on hold for 15 minutes then to be told they couldn’t find my car? ridiculous. when I got there, it was there unfixed (they’d been done with it since noon) and I was never contacted. the supervisor Joe was so incredibly rude and didn’t apologize for one second. we had to go back inside to ask someone else for my money back because he simply blamed the whole situation on me. terrible experience, truly never going back.
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September 2023 by Mark Rhoads
They never answer the phone and if they do, they hang up. It is difficult to get an appointment to the extent that it is probably better to get your tires somewhere else. We are big Costco fans, but this is by far the department with the worst customer experience time and time again.
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September 2023 by Peter Hennigan
I dropped off my tire last Wednesday. I was told they would call me once it was ready. After two days I called but never got a live response. After 4 days of calling with no answer they finally picked up and told me it was ready. When I asked why it took so long and required ME calling THEM the gentleman at the counter had no answer and couldn't be bothered to find the root of the issue.I love Costco but I will never be using this tire center again, my advise is go to Braintree instead, they are much better managed and won't make you wait a week before they finally pick up.
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August 2023 by Frankie Z
Yes, my car shakes after changing 4 tires at this location when driving above 75mph. Staff are rude and makes you wait longer if they don’t like you. This place need an entire team replacement!!
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April 2023 by Nader Al-Haq
Incompetent staff. They weren’t able to install tires properly. Damaged my lug nut covers and messed up the balancing so I have to get it done again. After 4hours of wait time and 4 hours of driving back and forth I wasted so much time and still have a car that shakes when I drive it over 50mph. Save your time and money and go elsewhere.
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April 2023 by B L
They stole money from my car during a routine tire rotation and scratched my rims..they moved stuff all around in my trunk looking for my wheel lock and didn’t bother to put everything back. The tossed my trunk. Stole an envelope of cash from my trunk. Police were notified and a report was filed for theft.The loss prevention manager and store manager reviewed the cameras with the police but the footage was from a bad angle. The tire technicians name was Frankie but both guys who worked on my vehicle lied. The staff and managers were also unapologetic.I had an appointment and it still took them over an hour just to rotate my tires. That’s just unacceptable.I overheard another customer complaining that a piece was missing from his vehicles wheel. The technicians are not ASE certified the whole shop ought to be closed down by the state. They ought to fire everyone who works there and hire all new staff.I’ve always had nothing but Horrible Horrible Horrible experiences ever single time and only at this Dedham tire store location! Never at their other tire store locations.Buyer Beware! Stay away from this place if you care about your luxury vehicle and your personal belongings! Shame on them.
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March 2023 by Jon Chen
Astoundingly rude and bad service. Everyone spoke to has a terrible attitude, polar opposite of what you'd expect from Costco.
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December 2022 by Chris Marion
Good prices, poor service. 2.5 hour wait (with appointment) to have 4 new winter tires improperly installed; my car now shakes badly. I'm guessing they skipped the "wheel balancing" part of their "tire installation plan." Returning tomorrow to try again.
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December 2022 by Kimberly Saleh
If you are looking to drive safe with your family DO NOT CHANGE your tires at COSTO…STAY AWAY!!!
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December 2022 by Trae Pina (Forge)
Went in after one of my tires popped and the staff was great. They couldn't fit me in the first time I went in but I had an appointment a few days later. Got a set of 4 tires for a great price that included installation, balancing, filling, and TPMS check. They even offered to throw one of my good tires on my cars donut, but it was too big. The offer was very generous though and went a long way! The actual install took a while(about 2 and a half hours) but other than that, great experience.