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February 2024 by John Lally
Pharmacy is a disaster
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January 2024 by Elliott Nerland
Pharmacy service is pretty sub par. I have had multiple experinces where the prescription is called in, they are out of stock, they don't notify me that it is out of stock and have me find a pharmacy with it. Customer service is pretty lack luster as well.
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November 2023 by Noah Millette
Awful location. Pharmacy does not answer the phones, front of house will answer and immediate hang up and the manager will laugh and say thank you when you try to tell them that you had an issue. Absolutely terrible leadership
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October 2023 by Coy
Super understaffed pharmacy; at first I thought it was a coincidence, but whenever I order meds here, I keep getting told my order will be ready the next day - and it never is. I've fallen off my meds and gotten really bad withdrawal symptoms like migraines several times because of this, and now I'm giving up and just transferring my orders to a different CVS further from my house. But even that's difficult; calling in gets you put on hold forever, and sometimes the call will randomly disconnect - or I hear the phone picked up for a second and then put down again to cancel it, presumably because the staff is just overwhelmed.I don't blame the staff for this at all though; clearly this is CVS's fault and the manager's fault for super over-working them, and probably not paying much. I hope the staff unionize; it seems to go really well for pharmacy workers when they do, and improve access to meds for customers immensely, without raising prices much (or co-pays at all)! CVS is just greedy and has a monopoly so they take advantage of their workers. But I'm rooting for them!
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October 2023 by Steve F
The Bussey Street location IS A MESS. The pharmacy will not answer the phone and common medications take two weeks to arrive. IT’S A DISGRACE. I talked to the pharmacist about the phones and she basically said they’re too busy. Not to mention the place is rarely clean.
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October 2023 by Jenny Kay
Absolutely atrocious service at the pharmacy. Phenomenally slow, unconcerned with you or your time. Will ignore you in person, won’t answer the phone even when they’re not busy. Truly the worst
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September 2023 by Mike L
Been trying to get ahold of the pharmacy since 9:00am via phone. Been on hold for over an hour. This pharmacy is absolutely ridiculous! Have never had anything but bad interactions with the pharmacy technicians. Can't wait to be done with this place.
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July 2023 by J
This pharmacy apparently doesn’t have enough time to even finish a phone conversation before hanging up on you.The rest of the place is no better lately. Seems to be a recurring theme around business not able to hire the right people lately!
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July 2023 by Hd Af
This CVS is wonderful.very friendly and helpful stuff. One of the Managers I believe her name Sara was so friendly and helped me find what I was looking for. So satisfied definitely i recommend this cvs store
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July 2023 by John Archibald
This CVS was super dirty inside. The floor looked like it hadn't been vacuumed in a month.
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May 2023 by Lydia Shriber
JT is wonderful and helped us today! He’s a kind and professional employee. Thank you for such a nice store.
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October 2022 by Mencia Quinonez
Is always a line at the pharmacy and usually the cashier gives negative attitude.
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October 2022 by VW
I went there for COVID-19 second booster shot 10/21 in the evening. I don't think I feel anything when she gives me the shot! It was the most gentle shot in my life! From the record I received, I am guessing her name is Nnenna? (who lives in Braintree). She's so friendly and calms me down ? I was a bit nervous. It's extremely fast. Everything went so quickly. Before that, my checking in with the other lady at the Pharmacy was so smooth and quick, too. Great experience here! Thank you.
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July 2022 by elliot slayne
Absolutely atrocious customer service, lady behind the desk tried to pants me
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July 2022 by Trevor Doyle
Utterly disgusted with the customer service. Do better!
