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January 2024 by Andrew Kouri
The online banking experience is complete trash. They randomly reset password and then after three attempts completely lock you out of the account. There is no way to use 2FA to get into the account, and the phone support recommends going to a branch to unlock the account.
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November 2023 by Kevin Bernstein
I worked there and the branch manager is pretty phony!!! She only cares about money and keeping her power! The employees including the branch manager all hated her! But nobody ever ever had the nerve to tell her, she was out of control!! Leaving this place was the best thing I ever did!!
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October 2023 by Latifah Michel
I want to thank Daniel for an amazing experience. He was very helpful and nice. I really appreciate you and Eastern Bank.
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August 2023 by Larisa Kalita
I am a client of Eastern Bank many years and recently I had very good experience with Bree Levitz, Service Associate in in Dedham, MA. Her customer service was outstanding: she provided a great job with ability to understand the needs and desires of the clients, knowledge of banking services, excellent attention to details. With professional and friendly manner, she answered on all my questions and resolved all my issues. I really recommend you Dedham Brunch of Eastern Bank and of cause thank you Bree Levitz for your help. Larysa Kalita.
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April 2023 by Luiz Goncalves
Lazy workers, why the bank is open if they can’t do simple things like wire transfer?
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January 2023 by irina fedosik
I want to thank Paul Bennet at the Dedham location for his amazing help with my account. He was able to turn a 2 week waiting time into a matter of hours. Thank you Paul!
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October 2022 by Darlene Cartagena
Just went in for information, no line, three tellers, no hello or hi I can help you. All heads down, odd... lunch hour people go to bank to handle business. I start heading over to gentleman first teller on my far left. Middle gentleman Paul (operations manager) pipes up and say oh she will help you, nods to lady teller on the my far left, ok ... sigh. head on to her, and I say Hello I just have a couple questions. I need a check cashed that is drawn on this bank, and once again operations man rushes over and is like, you should deposit that to your bank not cash it, sorry Paul, That was not my question. I never fully got to ask my question because they were both to busy answering a question I had not asked? Odd? . My question was could they cash and how long would it take because it is a high amount. Nothing else, no advice on what they think I should or should not do. I was not looking to cash today just information, how long to get that kind of cash in house was all? This location lacks the personal skills to be working with the public and ego's that will prevent any growth as a banking institution.
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September 2022 by John
Century Bank was absorbed by Eastern Bank. Call wait times exceed 2.5 hours, after which they told me they were unable to transfer any amount to an external bank account without providing me reason why. When I went in to withdraw much of my balance (which requires paying a $9 fee), the teller proceeded to state the amount I was withdrawing in front of other customers. I can't imagine I'll keep this account open much longer.
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December 2021 by John O'Leary
Century Bank was absorbed by Eastern Bank. Call wait times exceed 2.5 hours, after which they told me they were unable to transfer any amount to an external bank account without providing me reason why. When I went in to withdraw much of my balance (which requires paying a $9 fee), the teller proceeded to state the amount I was withdrawing in front of other customers. I can't imagine I'll keep this account open much longer.
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August 2021 by loretta l
Dedham is a great branch of a fantastic bank.
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October 2018 by Ben Lund
For any small business out there, I would highly recommend Eastern Bank. Super friendly, supportive and great banking products.
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January 2018 by Christine Vakalis
I am so happy I switched from other banks to here. The fees at the other banks were getting ridiculous. Not only does Eastern offer great customer service and free checking accounts but they're the only bank to have coffee and treats and REAL lollipops. (It's the little things.) The Dedham location is open Sunday...which is unheard of. I do not mind traveling a little distance to get to this bank when I have deposits or bank business to attend to. Love being an Eastern Bank customer!!
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December 2017 by Anne L.
There's never a problem. They are professional and always make me feel welcome. This location additionally has a drive through. And they are right next door to STARBUCKS.