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June 2025 by Ana B
Great selection and quality as usual
Will be back
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May 2025 by Jyothi Rao
Prices are high but the items are good. I patronize the sale rack! Found a great winter coat in my size
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April 2025 by Raymond J
Friendly, approachable, and helpful staff. Came in 30 minutes before closing. The staff was more than willing to help as I took those full 30 minutes.
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April 2025 by Henry Chun
I had to make an exchange. It was a very easy experience. I love shopping at L.L. Bean
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March 2025 by Salim Jetha
Very knowledgeable sales staff. Good description of differences in merchandise to meet customer expectations. Thank you Jared
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March 2025 by Will Russell
This place is huge! Multiple buildings with a great selection of goods
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June 2024 by Marjorie Tauber
I have always loved L.L.Bean. They have so many styles to choose from and beautiful colors. My son gives me gift cards for occasions so I can go shopping for what I like. Always find something at L.L.Bean!
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May 2024 by John Larsen
The lady in shoes I Interacted with was NOT on the ball. Too many question, too few answers. Still did my shopping. Just took too long dealing with this whitless, elder lady in shoes. She has to go. MOST unhelpful.
stretchgfw
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May 2024 by Yves Valentine
Love it
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April 2024 by Lauren Renfro
Clean, organized, bright interior; staff were friendly and helpful.
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April 2024 by Terri Walter
Typical we'll made sporting goods
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March 2024 by Leamon Miller
I was browsing. I saw a few things that I will buy soon.
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March 2024 by Matthew Chang
Terrible quality products and customer service. Never going back to this store or llbean as a whole.
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February 2024 by Sage Tyler
Terrible customer service, limited plus sizes.
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February 2024 by Andrew Greathouse
This isn't your granddaddy’s L.L. Bean. Sadly, I don’t mean that in a good way.
I'll keep this short and to the point. L.L. Bean made a name for themselves with really well-made apparel / gear and a willingness to stand behind their products. Forever and ever, they had a lifetime warranty that they honored almost all the time. A while back they changed "lifetime" to "1-year" and everyone, me included, lost their minds. I silently protested for a year, but eventually I went back because they still had most other brands beat on quality and I was willing to pay extra money for that.
Flash forward a few years and the other shoe has dropped. Quality has fallen off a cliff over the past 12-18 months. I've had button downs that have lost buttons after a few months, slippers that have literally fallen apart at the seams after 1 winter, and a pullover with 1 sleeve that was 1-inch longer than the other. LL Bean honored the 1-year warranty on the pullover and button-down but denied me relief on the newly open toe slippers. Most tellingly, when I pointed out the poor craftsmanship, I was told that 1-2 years is the expected life for a pair of L.L. Bean slippers. Keep in mind, these slippers cost $110 dollars.
The bottom line is that 1-year is not the length of time that LL Bean is willing to stand behind their products. It's an accurate reflection of how long they expect their products to last on average. REI also offers a 1-year warranty and, though they are a bit pricier, their quality remains consistently solid. I plan to take my business there moving forward.
