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October 2023 by mary ann mascoli
I enjoy shopping at THE BEAN, especially when I can purchase my favorite tee shirts, at deep discounts! Love season sales
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September 2023 by Ann LeBlanc
Great service! My daughter got her first customized Bean boots!!
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August 2023 by Stephen Bennett
Great place to shop and the staff is great
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June 2023 by Bill Z
My favorite store. Great quality and selection of products. I go through sneakers every two months or less as my dog and I walk about five to ten miles a day. So I bought a new pair of low cut water resistant low cut hiking shoes.
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May 2023 by Edgar Pollak
Nice place. Good quality but prices are higher for cotton based items than they should be. Bag selection has disappeared... what's up with that?
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January 2023 by tiffany haley
I was very excited to get a pair of duck boots, but I was not sure which ones I wanted to go with. I went in an had to wait a long time for anyone to help me, but I waited patiently. Bob S. and Bernie were working the shoe section and they didn’t seem interested in helping me. I was told by Bob when I asked about the difference between the 2 boots I was told “ the price tells the difference with warmth”, I’m like okay well could I try one on and I was handed one pair and he never came back to see if I needed assistance, but both me and my son saw that everyone who came after was helped an followed up on. I waited 20 minutes and no one ever came and at one point it was me an another lady that came in after me and both men attended to her. I left and looked them both in the face an nothing! I really waited to try on the other pair I was interested in an no one helped me. I hate to believe it but the only difference between me an the other shoppers was the color of our skin and even my child noticed and asked me. I was so sad to tell him I hope that’s not the case, but deep inside that was the same feeling I had.
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January 2023 by humberto jose nieto ojeda
The worst customer service I have ever experienced, I was a customer service supervisor in other company and I threat the customers in a completely different way, I tried to use the guarantee that is still valid for a pair of shoes I got less that a year ago and I was told that it was due “in propuse damage”, how she can told it was that, I wear them just at home never out site, I am not trying to get the money back or a new pair I was just trying to get them fix but she does not listen and she even offer to get someone else which I think it was the manager and she explained all to the manager without giving me the opportunity to explain, again I was not trying to get the money or new pair as I know I got them a few month ago, I was just trying to get them fix but as it was “purpose damage” they did not do anything, I am trying to alert the people when getting something get ready to never use the guarantee, again the worst customer service I ever experienced, I am staying away of this brand.
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December 2022 by Dan .Theman
Very expensive. More fashion oriented than once upon a time. I went in for a poncho and wool mittens. No poncho, wool mittens 50 bucks.
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October 2022 by Charles Scampoli
I was a huge fan but not so much lately. Too many changes to LL's early policies.However, I still occasionally shop there.I asked a question in footwear and got the answer I expected but I still like their camp Moc's and will be buying a new pair.Was looking for a new wool vest and when I was braced by a young lady, she really jumped through hoops trying to help me.
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June 2022 by Kenneth Dawson
The so called customer service rep took delight in refusing return of a defective product. Then called over a "manager" to handle my objection to her action. While waiting for the "manager" the rep communicated via radio that a "second set of eyes" was needed. She did this three times in the minute and a half it took for the other person to arrive. It became quite obvious that needing a "second set of eyes" was code for just-say-no.Of course, when I called headquarters in Freeport and spoke with an individual who was actually employed to provide 'customer service', the matter was easily resolved, the return (free of charge) was set up and a replacement garment was shipped.Moral of story... don't expect help of any kind from this location if you have a defective merchandise return. Save yourself time and aggrivation by calling headquarters where the associates remain dedicated to providing the level of top-notch customer service that we've come to expect from L.L. Bean
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June 2022 by Joshua Barton
Had to return an item and they didn't have it in stock. The employee helped order it and it arrived at my house 3 days later.
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March 2022 by H. T. Scaccetti
This is why LL Bean stays at the top of the outdoor products stores. I was redirected to this store because they were the only one I could find that had a product in inventory that I was looking for. I spoke with Linda who was gracious enough to locate the last remaining item, take my information, and ship it to me. Superb customer service and great products. Just can't beat LL Bean..
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March 2022 by John Sleeper
big store. still want you to wear a mask in there. also don't sell replacement lids for their water bottles. but they have the spare tops for yeti and the other brands sold there
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February 2022 by Adrian Eagles
I got a pair of boots from L.L. Bean. I was excited because I knew about L.L. Bean's high quality boots. Unfortunately the Rubber tore apart after only 6 times wearing them. The store in Dedham would not exchange them and was rude. I will personally be shopping at competitors as I no longer trust their product or their service. Used to be such an amazing and trustworthy business.
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February 2022 by Pæddik Möhr
This store is awesome! They have all the essential camping gear, hiking equipment, and a large YETI selection. L.L.Bean also has plenty of stuff you didn't even know you needed. Found a few great deals upstairs with outlet prices. More than 60% off 2 pairs of corduroy pants!
