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November 2023 by Bob G.
Excellent assistance from the store manager exploring options. We were educated on Consumer Reports reviews, so that combined with the years of experience from the manager, we found the perfect mattress! Manager spent a lot of time educating us and letting us try options from their large selection. You spend a third of your life on a mattress so pick a winner! Had a factory defect in the delivered platform and they immediately replaced it. Great service. Prices were competitive. Could you find a slightly cheaper mattress online? Maybe. But given the service and the value of the assistance from the store in selecting, we are very pleased with the purchase. We're not one of those sleaze bags that go try in the store, then order online somewhere else.
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October 2023 by Ravishankar V.
We were given clear pros and cons about the mattresses, depending on our desired qualities for a mattress. Our requirements were compared with various choices and we were able to make a decision easily. the ordering process was a bit slow, because of the slow response of the computers. But we had a good chat with the customer service person dealing with our order.
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September 2023 by Joy Overvoorde
Love Eleni!! Professional, yet personable, and she found a mattress that met the needs of my granddaughter!!
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August 2023 by Channtel D. Ravenell
Czarr (forgive me if I wrote your name wrong) is absolutely amazing. Awesome staff and very patient. Best mattress shopping experience ever. Will definitely buy again soon!
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August 2023 by Lynn Scarantino
I am relocating from South Florida to the Boston area and needed a new mattress. Eleni was Phenomenal! Top notch customer service I could not have asked for a better experience.
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July 2023 by m sim
Kevonne helped both myself to find the right mattress, and my parents to find the right mattress. He was very knowledgeable and patient. Thank you!!
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July 2023 by Leanne Hill
Working with Sheila from mattress firm was a great experience! She is very knowledgeable and a pleasure to work with. Sheila took the time to understand both myself and my partners sleeping habits to find us the best possible mattress. I highly recommend Sheila if you are looking to upgrade your mattress!
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June 2023 by mill road
Our salesperson Czarr makes buying a mattress as easy as it can be. This is the fourth mattress we have bought over the past 2 years at MattressFirm and have been very happy with our choices. There’s no pressure, just helpful advice.
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May 2023 by Jen N
Great buying experience! Genci D. was very helpful and knowledgeable on the products. My husband and I was looking replace our mattress along with our kids’. He recommended specific mattresses that would suit our needs after letting him know what we’re looking for. He made the buying process quick and painless. If you need help purchasing a mattress, ask for Genci.
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April 2023 by Richard Padula
Nielsen was very knowledgeable and let me take my time deciding on which mattress to buy. He was helpful with processing my credit card and repeated delivery procedures. If I needed more mattress I would definitely request him and pass it on to friends in need of a mattress.
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March 2023 by Mrs. Clay
My husband and I went in looking for the perfect mattress for his back condition but also something suitable for myself. Tony greeted us, he was very funny, friendly and professional. He got a lot of background information from us, our lifestyles. And even though he showed us multiple mattresses, we ultimately chose his 1st choice.Thank you Tony for helping us find the perfect mattress to invest in, our headboard was delivered today and we are super excited to get the mattress in a couple days!
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March 2023 by Isabella Caswell
Eleni was so helpful for us! You can tell she honestly cares about our well-being and wasn't rushing into making a sale. We don't have a local Mattress Firm, but we were looking online, so we called. She suggested we go to the nearest Mattress Firm to try out the bed we wanted before we bought it from her because she knows this is an investment. I highly suggest going to Eleni if you're looking to purchase a new mattress. She is very knowledgeable and will ensure that it meets your needs!
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March 2023 by Bryan
Eleni was such an amazing help! She guided us perfectly to our dream mattress! Easy and painless! 100/10!!
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February 2023 by Syd Collari
I worked with sleep consultant Sheila at the Mattress Firm in Dedham and had the best experience! She was incredibly knowledgeable and listened to my needs. Best of all, she was comfortable and easy to talk to. She made the experience so easy and enjoyable!!
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December 2022 by Judy Vunk
I received excellent service. The gentleman was friendly, knowledgeable, and extremely helpful. I had an issue with my previous order and he resolved it for me. He made my day!
