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January 2024 by Cas
The food was good but the service was TERRIBLE! We waited 20-ish minutes for 2 bakery items that were pre-made and 1 drink. There were 2 other people in the store and they ordered after us, so its not like it was packed. If you have even the slightest time constraint, don't order here, because there is a large chance you will be late.
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January 2024 by W C (500 magnum)
Ordered a sandwich today,while eating it it tasted off, I turned it up side down and found the bread badly burnt from the oven grease. Nasty! Lunch time is over from work no time to bring it back Had to throw it out!!
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January 2024 by Michael Chin
Not usually a Karen, but ordered take out and received the wrong sandwich. When we tried to call the store, the call just continued to be rerouted to the menu. With how expensive Panera's gotten, very frustrating to pay so much for the wrong sandwich.
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January 2024 by karim badr lix
Frozen food , not recently
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January 2024 by Aaron Williams
Panera is always good, little on the pricey side for food and drinks but always good and fresh.Vegetarian options: They have salads, breads, soups, and vegetablesParking: 20/30 plus additional spots in shopping plazaKid-friendliness: All are welcomeWheelchair accessibility: Most definitely
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January 2024 by Gabriela Contreras
I like to eat my lunch here but the manager is absolutely not a welcome type of person so the staff, they absolutely need a customer service training.Parking: Outside the store
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January 2024 by Brent Peterson
Understaffed, avoid the drive through it's extremely
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November 2023 by Annie Mcknight
I was waiting for twenty minutes for one bakery item. If I had not paid upon entry, I would have just left.
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November 2023 by Traveling Pierogi
Love the Mac and Cheese!!! Wish they would bring back the
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November 2023 by Yaniv
Their soups, in particular, are a standout. The Broccoli Cheddar and Onion soups are must-try options. They're always freshly made and bursting with flavor. Combined with a sandwich, it's a comforting and delicious choice for any day. The quality and consistency keep me coming back for more!
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November 2023 by Jowi Zhou
I have to just say thank you to whoever works at this location. My husband was disappointed when he got home and saw his grilled cheese was missing from our takeout bag, but I was pleasantly surprised to find his order had already been refunded by the store when I checked my email. I have had so many terrible customer service experiences lately. Mistakes happen, but so few try to rectify them in any way. I really appreciate the integrity of this store making sure we got our money back.
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November 2023 by Tori W.
So this is my local Panera bread and I thought it was 3 stars - compared to other Panera's, but the past two days have been horrible at Dedham. I'm going through a phase and have been eating here a lot.Last night, my order was correct, but the sandwich was so sloppy and messy. I didn't complain. I rearranged my sandwich before I ate it and all was well. Tonight, I sent my son to pick up my order and the sandwich was COMPLETELY wrong... a bravo turkey, but has no turkey or bacon!!! Of course they're closed so I can't get another sandwich. I'll be hungry for the night. I'm so upset and won't be visiting this Panera again.
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October 2023 by PhilBul brother to brother
Good service,I take out
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October 2023 by Cow B.
Just stopped by after the gym, the only worker (a young guy) working the register was unprofessional and clearly didn't know his job. He. had no knowledge of the menu, the deals nor how to edit orders. He forgot our pastry items and when I argued with him that there should be a deal with a meal, drink and pasty and ended up paying full price I talked to the manger later on she confirmed I was correct. He also had an attitude while providing horrible customer service with sarcasm on top. Horrid
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September 2023 by Mariela Bello
On the drive thru, they have THE WORST AND RUDE STAFF! We went on 09/03 around 3:50 p.m and the girl helping was horrible!
