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April 2024 by Peter S.
Had my vehicle for a week sorry can't fix brakes never called once. Won't be going there anymore
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March 2024 by Jenny S.
completely rude management and only one technician works at a great pace with efficacy. despite its location the place is severely understaffed and needs better management
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February 2024 by Alexa T.
This location of pep boys led me down the most blatant and disgusting bait and switch I have been exposed to in the industry, quoting me hundreds less than what the service ended up costing. The upcharge in service was not stated until my car was already in the process of the service. On top of that, they delayed my appointment by 3 hours and had not even started! They did not resolve the issue, sent me a blank inspection report so I do not even know what work was effective or ineffective to the problem, and now management is dodging calls and refusing to make the issue right. I have spent hundreds of dollars only to be at square one. Do not trust them with your vehicle!!
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February 2024 by Dave Maloof
Had a coworker get a verbal quote of $700 for a battery and brakes and book the appointment. After showing up at the appointment time and waiting for 2 hours, they informed her they were just starting and gave her a quote of $2200. She said never mind and they said they had already started and would have to charge her for the battery. $659!!! Never have I heard of such a blatant bait and switch and it is disgusting how they took advantage of her. To top it off, the battery wasn’t the problem in the first place. You’re a sucker if you take your car here and the employees are horrible people.
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February 2024 by Oscar Garcia
Quick, Professional, Fair!
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February 2024 by Araion Bradshaw
Easy tire service. Looked at my other tires and recommended more changes needed for the safest ride. Of course that came with additional expenses but the process took under an hour and the team member was nice.
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February 2024 by Karen Coufos
It's always an easy, quick visit. I'm told up front what's going on. They are very kind and helpful.
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February 2024 by Victor Rivera
Went in for a tire change than they said I need new Control Arms (got them replaced less then a year ago). After that, they contacted me 2 hours later to tell me I need to bring them 2 sway bar links (they have my car the whole time so I’m walking back and forth from Autozone to Pep Boys to provide them the parts) then 2 hour later, they call me again saying I need new tie rods but they can’t install it because it’s “too late” and they’re about to close. I brought my car in around 1-1:30p and I didn’t even get to get my car back until around 7:45p and when I got it, my alignment was WORSE than what it was before I brought it into the shop. Now I have to hold my steering wheel sideways in order to drive straight. I’m so mad I spent money and wasted that money just for my car to be almost undrivable because they made the alignment worse than before I went there. Looks like I’m gonna have to tow my car to a Sullivans Tire to get it aligned the RIGHT WAY!! Please train your employees on how to actually work on cars!!
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February 2024 by Steve Miller
Completely incompetent, ignorant, unprofessional, and rude. STAY AWAY. Had an appointment for a tire rotation. Assistant manager tried to lecture me that the staff had 35 years of experience and knew what they were doing. Then they refused to do the job because the mechanics felt "uncomfortable' pressing 2 buttons on the dashboard which needed to be pressed according the manufacturer before any 'jacking' up. A toddler can press 2 buttons, but your 'highly trained staff with 35 years experience' is too incompetent to do that. Wasted 45 minutes driving to the location and another 45 minutes driving home. Completely useless. If I could give ZERO stars, I would. I repeat, STAY AWAY!
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February 2024 by Krysta Hogue
Thank you, after admittely voicing a concern and recommendation. They were able to find and address the matter in timely manner.
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February 2024 by Steve M.
Completely incompetent, ignorant, unprofessional, and rude. STAY AWAY. Had an appointment for a tire rotation. Assistant manager tried to lecture me that the staff had 35 years of experience and knew what they were doing. Then they refused to do the job because the mechanics felt "uncomfortable' pressing 2 buttons on the dashboard which needed to be pressed according the manufacturer before any 'jacking' up. A toddler can press 2 buttons, but your 'highly trained staff with 35 years experience' is too incompetent to do that. Wasted 45 minutes driving to the location and another 45 minutes driving home. Completely useless. If I could give ZERO stars, I would. I repeat, STAY AWAY!
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February 2024 by John Xiong
I came for tire rotation and they absolutely did not rotate my tires as I had a scatch on my right rear tire and it still was there after they claimed that they had rotated the tire. Will never visit the store in future.
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February 2024 by Medle Hed
Don't...just don't. Brought it in for a check engine light. 800$ later I figured the repair was done and everything would be fine. A few days later the light came back on so I brought it back. 4 hours go by and I was told that the coolant needed to be flushed and pressurized so it had to sit overnight. The next morning I called to see if it could be picked up only to be told that it kept over heating, which had never been a problem before. Later that afternoon I was told that it needed more repairs and that the parts were ordered and should be in the next day. I called a tow truck and had it brought to the dealership....nothing was broken...they just didn't put enough coolant in.
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February 2024 by Bessie Wright
Frank was great. Telling me what was wrong with my car and what the drive would feel like with the issues if they were not fixed. I appreciate that. Thank you so much!!
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February 2024 by Edgar V. Calderon
Great service and quality work as usual.