October 2023 by Jim Brovelli
I went into the Dedham branch there was only one teller and I could see the transaction was going to take a long time. During my 15 minute wait . Four customers came in waited a bit and left - they couldn’t wait in the line because i told them I’ve been waiting more than 15 minutes . Finally the manager ,Diane strolls out from her glass enclosed office- nothing said about the wait. All of my experiences with Rockland Trust has been 5 star but today it was barely a one star transaction