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January 2025 by Courtney Graziano
Horrible Customer Service & manager was very rude.
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January 2025 by Jacqueline Ciccolo
Rudest employees I’ve ever associated with the 3 times i was in the store. I called about returning a new coffee machine i got for Christmas that’s defective and was told i can’t return it because it’s been used. HOW ELSE AM I SUPPOSED TO KNOW IF THE MACHINE WORKS IF I DONT USE IT!?!?? I was told I’m out of luck and have to contact delonghi. I will never purchase anything from this store again.
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December 2024 by Sara Downing
Customer service is not a priority here
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December 2024 by Olivia Noelle
Was returning a Nespresso machine that I bought a week ago because the espresso comes out cold. The associate Diane, and her male manager (didn’t get a name) were down right rude. It was truly baffling everyone around me was appalled. Do they not have customer service training at William Sonoma?
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December 2024 by Shayne B
You are better off driving to NH or just paying for shipping. Multiple employees but no one to help and the entire store is a mess. They are in trouble once Christmas shopping really begins
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October 2024 by Maggie Tzanetos
Truly disappointed at Williams Sonoma’s poor customer service. I’ve called 6x because a gift I received from my registry arrived broken. I wanted to talk to a customer service agent to rectify the situation but never got past the elevator music. I tried to send a email as well but they have no customer service email. If you ever have trouble with any of their products, reaching them is impossible. The lack of communication shows that they do not care about their customers and only want their money. Don’t understand how a company can be so careless.
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July 2024 by Kitty Holmes
Very “Off-Putting” customer service. I came in for the new “Peche, Le Creuset” cookware set. The entire encounter was discomforting. I felt as if the old guy, and odd lady were being prejudice. I definitely don’t recommend going to this location. Every other store in legacy place has exceptional customer service (Except these retailers). I Kindly just walked right out. I will spend my dollar through the Lecreuset official website.
Hire better people! I have my natural southern hospitality so I know it was a prejudice thing towards my skin color….(Also, big and pregnant) This is In excusable Williams Sonoma
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January 2024 by Joshua Weeks
Very low quality of service
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December 2023 by Forrest Marvez
Store is a standard Williams Sonoma but the staff is ranges from helpful to outright rude.One employee was helping us with an online order when another became rude to us while the other employee went to the back room to get our item. She kept asking us to move from the register we had already started our transaction at and forced the other employee to start over at another register, carrying a big box across the store.The rude staff is frankly enough of a reason to avoid this store entirely.
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September 2023 by Dee
Kathy and her team were great! Came here to start our wedding registry and they made the whole experience amazing. 10/10 recommend this location.
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July 2023 by Damaris
Kathy and her team were great! Came here to start our wedding registry and they made the whole experience amazing. 10/10 recommend this location.
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April 2023 by Vivek S.
Went to this store on 3/31 to buy a gift, after confirming on the website that they had inventory of the item I wanted to buy. When I arrive they say the only inventory they have is the one demo unit which isn't for sale.They said they can ship it to me arriving by 4/7. I went ahead with the purchase as I needed to give the gift on 4/9. Cutting it close but I though WS is a premium brand so they will make it happen.I got a confirmation email saying deliver by 4/7.On 4/5 I go to the email and check the order tracking link and turns out the item is back ordered and the delivery date was reset to by 4/14. No notification was sent to me about the delay, the only way I knew was to go track it.I called customer service thinking again that at a premium outlet like WS they would make the situation right. Boy was I wrong!They said they can upgrade shipping but only if I pay extra for it. Given all the broken promises I'm not about to pay extra for something that WS is delayed on.I asked why they couldn't send an email informing me the item was delayed so I would know and can make decisions accordingly. The Customer Service Supervisor had the gall to tell me that "Customer Service has nothing to do with the emails that get sent to the customer."Wow! Not a premium brand anymore. Premium brands need premium customer service and WS has failed spectacularly in this regard.At a time when the economy is shaky and premium products aren't exactly flying off the shelf you would think WS would try to keep the customers they have. Garbage experience. Never going back.
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February 2023 by Clarisa Johnson
Beware of this store upon purchasing anything, the staff is quite shady. They will double charge you and pretend they didn't do anything nor have any record of anything upon trying to dispute it. The staff is not friendly at all, they will humiliate you if you look lower class as a customers and not even offer to assist in the store. Awful experience...Bad customer service!!!
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November 2022 by Ariel Bornstein
Daren was so helpful! Really took a lot of care wrapping my gift. Much appreciated.
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September 2022 by Wyatt Callander
Lots of fun toys
