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January 2024 by barbara xxx
I am Pro client at Floor and Decor. I was trying to exchange tiles cause I ordered some tiles. During this order I received 3 boxes of the wrong tiles. I went to exchange if for the right ones. They told me they couldn't switch them cause the wrong ones they gave me were on final sale. They had the ones I needed in stock for the same exact price. The supervisor refused the exchange. It was rude customer service, and zero respect for my situation. It wasn't my fault they messed up my order. They sent me to Avon to resolve my problem they created. I left 3 boxes of tiles for them because I don't need tiles with the same pattern and a different size.Barbara
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January 2024 by Ken Tyson
I just started using these guys this year (2023) and I love this place. It’s cleaner, less crowded and better stocked with high quality products than either of the big box stores. And their employees are 100Xs more helpful.If I’m doing pretty much anything kitchen or bath related these guys are my first stop and pretty much my only stop if tile is involved. They are great for tile jobs. Obviously for any type of flooring they are a no-brainer. They even have vanities, sinks, showers (including doors) and countertops too. My favorite part is their tools section coupled with the amazing amount of installation materials they have on hand to get the job done. Both for pros and the diy’er.
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December 2023 by Joseph Reed
I spent 3000 dollars on floor and bathroom tile along with grout for the kitchen the grout was the wrong colors and I brought it back the lady would not take it back and the manay was rude and told me if I didn't leave his store he would call the cops I spent all that money to be disrespected by these idiots I would never give my money to them again they suck
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November 2023 by James Price
Dont go here if you have a question about anything. There is nobody to help you. Doing my bathroom over and needed flooring and a vanity. Ive never seen anything like it. I left and went to home depot.Hi Owner,I see you responded and wanted to discuss. Thank you but honestly i know nothing will change. I know i speak for friends and family that have dealt with the same situation and its been going on since you opened. We know sadly nothing will change but i don’t understand why. I think there were more employees than customers on the day we went. Good luck
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October 2023 by Fi C.
Today was my first time in the store and I was very impressed with the customer service. Anthony the floor manager was very informative and patient. He explained the pros and cons of the flooring options and most importantly he was patient and friendly. This type of customer service makes the experience so much better especially as someone who knows little about the product(s). We are doing renovations to our bathroom and kitchen so I'm feeling less stressed about shopping for materials because of my experience at this location. Ask for Anthony when you get there!
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September 2023 by Diana Lu
The 5 star review is for Designer Claudel, who walked us through both kitchen and bathroom floor remodels. His aesthetic eye, attention to detail, and concern for the customer's preferences made the entire experience go from overwhelming to smooth and enjoyable. Thank you so much Claudel!
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September 2023 by JD Stettin
Almost impossible to get through on the phone. I’ve tried all times of day and all menu options and I’ve only gotten through 1/7 times.
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August 2023 by Omar Al Assad
I had a terrible experience with the customer service at this location. DON'T trust them with what they say and don't expect any help from them!!! We did a purchase of 28 packages of laminate flooring and we confirmed with the manager that they have it in stock. I paid the full order and did a partial pickup the first day and came back the second day to pick the remaining and BIG surprise they didn't have it any more! They had me wait for 40 min while they looked in the warehouse and no one came back. I had to leave for an important appointment and asked the lady at the front desk to call me when they came back from the warehouse. Guess what no one called! I kept calling the entire afternoon and no one responded. I explained to the manager that I've started the work and the contractor is waiting for the parts. I asked them to let me get the order to another location. He did not care and he told me he will get them in two days. the only option to get them that day is to cancel and get them at full price from other locations since the initial order was on clearance. Seriously! like it is my fault and I had to pay more for the material or pay the contractor for another full day until I get them. I had to take matters in my hand and went to another location and begged them to do something and they had to call him to solve the situation and give me the remainder of the order. I am very frustrated by the unprofessionalism and carelessness of the wood manager at this location. Never going to business there again!
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July 2023 by Sadaf Jafari
I ordered some tiles and paid for delivery. One of the big tiles (30x60) has delivered broken and I could not even reach the store when I call them. I went there only to tell them and they told me to call the floor & decor costumer service. I called the costumer service and they connected me to the store again and store said they will give me the tile but, I have to pick it myself or pay another $150 for delivery!!! I told them, the only reason I paid the delivery fee was getting the big tiles delivered, since I cannot do it myself. But, they said that is how it is!!Are you serious? Why would I have paid for the delivery if I have to go to the store and pick it up myself? I would appreciate if someone from floor & decor explain to me the reasoning!!! I really do not understand!!!I am changing my review from 1 to 3, since Floor & Decor followed up and they made it right. Thanks and I feel a lot better now and eager to continue my purchases with Floor & Decor.
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June 2023 by kimberly turner
Great selection and prices and a team that is helpful and knowledgeable about the products they sell.
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June 2023 by cleavroy tuitt
Oo,good stuff .price
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April 2023 by Troy Rhoden
For all your new design tiles on floor this is the place
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April 2023 by Karen Reed
The service is wonderful... folks are knowledgeable and helpful and available.
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January 2023 by Lauren R.
We recently visited this location to pick all of the tile for a bathroom and kitchen renovation. Some tile that was out of stock we asked to be sent to our home. We were told this would be an additional cost. The employees were not very friendly and we ended up going to the Avon location instead.
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December 2022 by Shemylah Hooda
The entire team at this F&D location has been so helpful, friendly, and knowledgeable! I’ve visited this location multiple times (with no shortage of questions, as a first-time homeowner) and I’m always able to get a thorough response. Their design services are also really great — they never make you feel rushed. Highly recommend them!