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March 2024 by Crab Cakes
Staff always helpful
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October 2023 by Ay Could
Worst service I have ever seen in a ups location so far. The elder Indian looking associate is extremely rude. He did try to cut my package open without even asking or giving a heads up. When I ask for information he seemed to got mad and increase his voice at me.Not a proper way of communicating and attempting business.Ups should keep better standard when it comes to using its name.
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August 2023 by John DeChristopher
Very convenient location. Pro tip: Take care of your paperwork online beforehand. Printing out your own label makes this process very smooth. You may need to buy a clear plastic label sleeve for $1 when you arrive, but otherwise a very efficient setup.
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August 2023 by Debbi Wood
I always drop off my packages Amazon returns here and several of them have gone missing. They just toss them in the back without even making sure the label is with the item. Make sure to keep your scanned return labels or you won’t get your money back from Amazon when this store loses your item.
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August 2023 by Melinda
Worst customer service ever! Attendant refused to scan or print my shipping label instead informing me I need to print it myself. Lazy does not begin to cover it!
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August 2023 by Marco Maldonado
Charged 4 dollars to use the computer to print something and then 5 dollars for a cardboard box. The person attending the ups desk was also cashing people out at the convenience store, never coming here again
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August 2023 by Melinda Rosado
Worst customer service ever! Attendant refused to scan or print my shipping label instead informing me I need to print it myself. Lazy does not begin to cover it!
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May 2023 by Chris Pirillo Is Eboola
First time I went here I wanted to get a medium sized box. The Indian curry attendant was very unhelpful. He told me to go and find it myself smfh. After a few minutes of not finding it, I told him and bro was pressed for some reason. He had to go in the back room to find it, surprise surprise. Goofy ah. Patel then told me it would cost 12 dollars for that one medium box. Bruh, i felf like an Indian call center scam victim. Homie might as well tell me to fetch him an apple gift card. He never even scanned it or anything, just said it was 12 bucks. These other reviews are fax. Actual dollar store version of ups. This is why we cant let a fine establishment like a ups store get ruined by shi skins.
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May 2023 by Chris M.
I am an online seller with over $10k a month in sales. I usually ship through the USPS except my larger items. UPS has the best rates for larger box's and tend to usually have better shipping quality. I average about $3500 in shipping cost through USPS and around $18-2500 a month through UPS. Today I dropped a package off at the Convenience store location in the AM , a $78 dollar shipping cost (all done on line) just dropped off on shelf took picture and left. Then this afternoon brought another package $83 dollar shipping cost. Again did all online. Packages weighed less then 8lbs each just larger box's. As I was leaving (with my 4 year old) the man came out and started to berate me about taking pictures in his store. I do this for my buyers out of curtesy and to cover myself from being blamed for lost or damaged packages. I asked him what the problem was , I took a picture of my package and the ups counter (no people or anything) in the picture. He continued to berate me and tell me this isn't a public place and im not allowed to take photos or videos in his store. I said no problem. As other customers where asking him why it's not allowed he just kept saying not public place no no no. I said no problem I'll take my buisnnes to FedEx from now on. Guy was this and Arrogant. All he had to say was "please no pictures " Not Embarrass me in front of everyone.
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March 2023 by Anne-Marie Kosh
I came on here to write about my negative experience at this store and was not surprised by the avalanche of bad reviews. I had been going there frequently to do things like printing, passport photos, fax and so on and thought I was their valued customer. Unfortunately these Indian people running the store seem to suffer from a low self-esteem which they project onto innocent customers like myself. If you are black and have been waiting in line for a while and a white person walks in, they shamelessly abandon serving you and rush to attend to the white customers. I am a busy working professional making a six-figure salary and my time is very valuable to me. Most of the white people who go there look like they are retired but these Indian store workers act like the white people’s time is more valuable than that of other people. It just goes to show you what a colonized mindset they still harbor. It’s funny how such ethnic groups complain about Asian hate and seek public sympathy but want to mete out the same ugly behavior to those they deem as less than. Dracut is a great neighborhood but such attitudes like by these Indians creates a huge ugly stain. They look pathetic rushing to wait hand and foot on white elderly customers who probably do not even like them. They should just shut down because they are not running a professional business but a ghetto enterprise.
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February 2023 by Joseph Lavery
incompetent cheat & swindlerI printed out 1 page and the guy demanded 5 dollars;This same service at Fed ex costs around 40 cents by the way. This is the scummiest and worst UPS Ive ever been to, and they were not even well versed on how to print out a pdf. I Iiterally had to instruct him how to do his job in order for me to get my photocopy.
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November 2022 by Nicole Bordeleau
Returned some items to ship back to Amazon. Man behind the counter was rude. He pretty much told my dad he was stupid because he didn't bring a bag inside to ship one of the items back (We never bring bags to the kohls drop off or the ups in chelmsford). Tried charging us $2 for one. I went to the car and found one, then he tried charging us $2 for a piece of TAPE?! Yikes. Lol. Sorry, we won't be back..
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October 2022 by Pauline Fritz
I've been dropping my Amazon items off at this UPS store for years. I have never had an issue with customer service and they have always been very friendly and polite!
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October 2022 by Amos koeuth
Some people working on the store is not friendly.they know ups close or open they not say anything make costumer waiting and waiting ups should find new place to do it.
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August 2022 by Nicole Bord
Returned some items to ship back to Amazon. Man behind the counter was rude. He pretty much told my dad he was stupid because he didn't bring a bag inside to ship one of the items back (We never bring bags to the kohls drop off or the ups in chelmsford). Tried charging us $2 for one. I went to the car and found one, then he tried charging us $2 for a piece of TAPE?! Yikes. Lol. Sorry, we won't be back..
