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March 2024 by hector caban
Today marks the 2 time this company rescued me from a bad situation. Very clean equipment and professional drivers. Responded very quickly and only took like 15 minutes maybe little less,took look at the job,Whit in those 15 minutes, decision was made got me out check my truck to make sure it was safe for me to get back home to my family,and follow me for a few miles whit out even been asked to. Professional job
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March 2024 by Christine H
Bob is a reasonable and personable businessman. Tow driver was professional and courteous at the scene of the accident. Got my car out of the yard to pull personal items very quickly.
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December 2023 by Maggy Jayne
GO ANYWHERE ELSE BUT HERE!!!! They will quote you one price then double it when they get there to tow you. WORST service ever!!!! Bad customer service!!!!!
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December 2023 by Jessica Mattos
My car broke down in the middle of the highway. Big Wheel showed up put the car on the truck and gave me a ride home. I went to Big Wheel 2 days later to put the car on the diagnostic machine to figure out what was wrong with it. Couldn’t get it started. I’m stressed out thinking I’m going to have to leave it here until I can figure out a way to get it towed out of here. One of the owners Eric came over to the car and ended up towing the car to my house without charging me anything, wouldn’t take my money. Everyone that I dealt with was kind and helpful from the guy who originally towed me, the front desk and Eric. I can’t tell you enough how thankful I am. I highly recommend using these guys for any towing needs. Thank you so much Big Wheels & a special thanks to Eric!
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December 2023 by Noah Cottrell
I could go on and on this place. They have a state contract so they can do what ever they want. Alice and Desire have no bedside manner. Eric and Bob the owner's are terrible. They made it so hard to get my car out. The make up charges.The tow truck driver who picked up my car said they run classes on how to overcharge people on tows. Best part they cut my cadliitic converter off. They love to take advantage of people in bad situations. Just glad my girlfriend is ok its only a car but what an awful exsperiance at Big Wheel. Stay away if your can.
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December 2023 by Margaret E
GO ANYWHERE ELSE BUT HERE!!!! They will quote you one price then double it when they get there to tow you. WORST service ever!!!! Bad customer service!!!!! RUDE people behind the counter and the tow!
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December 2023 by John Cain
Very rude very ignorant boss idk how this place is still open had a car accident went to check the status of the car, said it was totaled which I didnt ask that only wanted to know can AAA come grab the car so I could bring it home then I was cursed out by the owner for wanting to bring my car home. If your towed here goodluck and god bless
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August 2023 by Robert P.
spent 19000 dollars on a head job within 150 mile from the repair had a fuel leak they put some orange sealant around the injector to try and repair it then they wanted to charge me for it
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May 2023 by Jerry Luz
Lady behind the desk was extremely rude. There was a scratch on my car I hadn’t noticed before and asked if they had a vehicle report to see if the scratch was there before. They didn’t have a report and accused me of trying to scam them saying we were talking about scratches before we walked in. We did not. All I wanted to see if there was a report of the car before because it is possible the scratch was there before. Bob was nice.Service: Car towing
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May 2023 by Jocelyn Benoit
Needed an unexpected tow, the service was impeccable and the driver was warm, friendly and extremely big hearted!Service: Car towing
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April 2023 by Brenda Ramos
The customer service ladie was really rude
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February 2023 by Lauren Sommer
Came here to review how horrible one of your drivers is. Absolutely insane. I see this is a trend for your drivers. Many things fell off or out of truck, including trash.
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February 2023 by Michael Cardoza
Wreckless drivers speeding through neighborhoods and main roads alike.. do better!
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January 2023 by EcoFriendly Interior Designing
I was in a very stressful situation,, one in a very long line of “hold my breath ,hanging from a string “ scary situations, s where I could have lost everything! If it weren’t for the kindness and empathy of the owner, I wouldn’t have made it through. I’m extremely grateful for his assistance.
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January 2023 by Zachary Clifford
Called them and they were on scene within the hour and they were done in less than 15 minutes. Super cool guys that showed up , nice customer over the phone.Service: Special vehicle towing
