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January 2024 by M Farnham
Nice experience on phone, rep. Kathy was nice and explained everything. In person, very professional, Silk, mgr was helpful. Special Discount on 1st month was helpful and worth the drive.
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January 2024 by Susan Templeton
Very professional staff Silk Johnson was very accommodating and explained things well. Storage space was clean and safe I opted for the climate controlled space. I would recommend Extra space storage in East Longmeadow, MA Thanks Again
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January 2024 by Timothy Lessard
You are the worst of the worst. Not only did you not fix the gate but jacked my rate 3 months in. Empty promises of fix the gate basically securing the property were never fulfilled. Glad it all happened as It was very easy to find a new secure facility at a lower rate than your introductory offer.
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January 2024 by Heather S.
I was born and raised in the East Longmeadow / Longmeadow area. I am currently in the process of relocating back to the area after too many years to note. This relocation is proving to be quite a challenge for me given all its moving parts. Silk (great name), the manager of the East Longmeadow facility, simply stated, is Aces! Patient, professional, informative, detailed, diligent, and most importantly, personable. I have been a senior executive for multiple businesses throughout my career in what can be classified as a career in the 'service' industries. Extra Space Storage Executives - in the last (30) years of my professional career, I may have had a handful of employees if that, of the hundreds, that I could state are like 'Silk'. Employees like him are 'far and few in between'. Give this guy a raise, because not only did he find a way to deal with me on one of those 'not so good days', but did so while having the innate ability to put a smile on face, actually make me laugh out loud (lol), while most importantly, leaving me at ease knowing my life possessions to be put into storage, are in good hands! Thank you!
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January 2024 by Michael Flores
I have used this storage facility since mid 22'. It has changed ownership since but anytime an issue had come up it has always been resolved in a simple phone call. Recently I had a very high price increase. Now I live out in AZ so I don't have the leisure to drive down there and get my things out of there and into another facility with a more reasonable storage fee. I usually speak with Ben who is great but he was on vaca due to the holidays. When I called, Silk was the manager in place. I explained the situation to him and we were on the same page. Silk was very friendly and easy to talk to. He was able to get this resolved in a day, managed to keep the rate reasonable and had great communication, keeping me in the loop of things. I recommend this place for anyone in there area, they have great service along with a very clean facility.
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December 2023 by Jasmine Mejia
Silk assisted me and was amazing . Also went to see the unit and Zen(Partner) was so knowledgeable. I would recommend anyone to get there storage stuff needs !!!. Ty .
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December 2023 by Emily Graham
Silk the manager was very helpful and professional and able to accommodate my needs. The storage unit itself was clean and secure.
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November 2023 by Paige
Silk is amazing. His customer service is stellar. I would definitely come back here. The facility is clean and easy to access. Everything from moving in to moving out was smooth….. as silk.
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November 2023 by drew staf
The unit was super clean when I first opened the door. Silk in the front office was very friendly and helpful with questions I had about the process. He even called a week after I rented it to make sure I was happy with the space. I would recommend this place to anyone looking for a clean safe place to store anything they need to.
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November 2023 by Jessica Saez
Silk, working in the east longmeadow location has been great and professional. He has made our experience with extra space storage one of the best we’ve had dealing with storage companies! My husband forgot his phone in the main office and we were frantically looking for it as he couldn’t remember where he put it, Silk went above and beyond not only did he find it but he drove it all the way back to our storage unit where he found us and returned it. If it weren’t for him we would have never found it! Highly recommend this facility and Silk! Thank you!
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November 2023 by Daisy Acosta
Process to book a storage unit was easy. Staff was very helpful over the phone. When I went to the facility for the first time, staff were very nice/polite and went with me to locate the unit. I had an issue with the latch and Silk responding quickly to my request for assistance with it. Highly recommend!
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September 2023 by MATT CITRON
Silk and his team were amazing. Unfortunately, the unit didn't exactly fit my needs but Silk made every effort to accommodate my requests. He went so far as to contact other facilities in an effort to assist me. If you are in need of storage and would like an excellent customer experience, contact Silk!
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September 2023 by John Stearns
Great initial service helping us decide on what size storage unit we need, giving us a brief tour, and explaining their policies and pricing. The monthly rate we received included a free first month and was lower than local competitors.
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September 2023 by Chris Castellano
I spoke with Silk, the manager of the facility. He was very friendly and easy to work with. He answered all my questions with no problem. Very helpful.
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September 2023 by Pamela Moreau
Great experience. Had to urgently find a storage unit and it was a Sunday night, so I totally thought my hands were tied. I was able to go onto their site, choose a size, book it, and was offered a free month as well. On arrival the storage area is extremely neat, not one piece of trash on the ground, same as inside the unit itself. They offer you a lock if needed, and if you have your own you can bring it to the office and they’ll refund you the amount. There’s also bathrooms in the office as long as it’s office hours - huge plus for long days and in general! Customer service was/is great and I highly recommend this place over others in the area!