-
April 2024 by Juana Delgado
Tom Messier was a huge help in our mattress purchase. He is very knowledgeable, professional and friendly. He gave us all the information we needed to make the right decision. I must say that he has a well deserved position of store manager at the East Longmeadow location. If anyone is in need of a mattress, rest assured we’ll be sending them his way!
-
April 2024 by shawn boisclair
Kevun the sales rep was very helpful and knowledgable. I felt I had an opprtunity to test mattresses and options and not be rushed.
-
April 2024 by Phillip Cropley
What a great place!!They certainly take the time to understand your needs as well as go over any concerns you may have about buying a mattress.They go out of their way to ensure you are looking at the right mattress for your sleep style.I have bought mattresses from other sister stores and I have to say that Mattress Firm East Longmeadow is now my favorite store.I’m in Holyoke Mass so it’s relatively close to me and certainly worth the trip out of the city for me.Thanks guys again for a great visit and setting up a quick delivery for me.PS:They sell sheets, mattress covers and pillows as well.Home run for me as I didn’t need to run around to other stores. It’s a one stop shop for your bedding needs!!!Phil C
-
April 2024 by Amanda Castine
Great sales guy great selection would buy again. Kevin Collins was great to deal with thank you so much.
-
March 2024 by antonio vazquez
I give 5 stars. Kevin was helpful and took me through and showed me what they had .
-
March 2024 by Jp Aucoin
Went to this mattress firm location to return a mattress and purchase a new one. Had an awesome experience working with Tom as well as the other employee in the store. Tom made the swap easy to do. Highly recommend this mattress firm location.JP A
-
March 2024 by Leisha Belen
Great services,thank you Kevin for all your help!
-
February 2024 by Claudia O'Brien
Very friendly and knowledgeable service at the East Longmeadow Mattess Firm store!
-
January 2024 by Darrin Padilla
Absolutely great customer service by Tom M. He was very patient with our decision on a mattress. He made great suggestions to our needs. I highly recommend Mattress Firm and Tom M. for service. Great Job and thank you!!
-
January 2024 by Rochelle Gordon
Friendly service. Very helpful. He had me in and out there on a timely matter. He bought my purchase out to my car and put it in.
-
December 2023 by Bruce Christman
My first contact with Mattress Firm was over the phone I spoke to Tom the sales manager. Tom was extremely cordial and a consummate professional. He was Will informed had great knowledge of his products and gladly answered any questions I had. His kind demeanor put me right at ease. The following day I went to Mattress Firm in East Longmeadow. My salesperson was Vincent he was also very welcoming very well informed and also knowledgeable of his product details, availability, and delivery schedule. He did not rush me at all answered every question I had without making me feel rushed. in short, salespersons what above and beyond any expectations that I had. Needless to say I found the perfect mattress and frame for me. The whole experience was much more pleasant and easier than I thought it would be. I would highly recommend anyone looking for a mattress to stop in Mattress Firm. These people are Pros.
-
December 2023 by Melissa Rogers
Had such a horrible experience at the boston rd spfld store. The manager Thomas and his staff at the east longmeadow location are top notch. They helped me fix my order and were very accommodating to me during a difficult time for us. My daughter just had open heart surgery and the bed I was purchasing was for her. If I could give Tom 10 stars I would.
-
December 2023 by Alessandro malafronte
If I could give this place 0 stars I would!!One of the salesman Anthony pressured me into buying a mattress with base and pillows , after the deal was done he made me believe he was taking money off and looking out for me . Long story short the same day I walked into another mattress firm store and found the same exact stuff I purchased for nearly $2000 cheaper . I cancelled the order after 3 hours since I felt scammed and Anthony the salesman said I couldn’t return the pillow since it was already shipped . After speaking with a manager, I ended up returning the pillow and was told I’d be credited the balance. Two weeks went by, no credit was given. After contacting other stores about what happened, the salesman Anthony lied straight to my face saying the pillow was never returned and that maybe “it was still in my car”. Only after threatening to call the police the store finally returned me money for the pillow I’m still speechless about the fact that an employee could lie like that without repercussions And that I was overcharged a crazy amount of money .
-
December 2023 by Betty Myers
I appreciate Tom's time to explain benefits of mattresses based on my individual needs. I know I got the best for me. Great quality was seen in the store.
-
November 2023 by matt martin
The guy working there was amazing and super helpful. Told us everything we wanted to know and helped us pick an amazing mattress.
