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December 2023 by Kevin VanOudenhove
Lose packages and don't take accountability.
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December 2022 by N L
This postal provider is very irresponsible with delivering the correct mail to the correct address. Extremely rude and unprofessional when you let them know they have delivered it to the wrong address.
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November 2022 by Diane O.
$30 to send a 2lb pkg to my little cousins in Ireland on Oct 24. Here it is, Nov 9 and it has disappeared off the face of the earth. I was able to track it as far as customs in Dublin and then, black hole. When mailing, I was not advised at the East longmeadow office that a pkg to EU should be send priority with insurance. How hard would it have been to tell me that. There are other options for mail now. I will never rely on USPS again.
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August 2022 by Skier D.
The staff are very nice and knowledgeable.The "two stars" is because of intermittent service in the self-service section. The sign says the last pick up on the package drop off bin is at 5:30. There have been a number of times I've dropped off at 5 and tracking says it wasn't collected until the next day, making it run late.
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February 2022 by Vincent McPartland
Had mail held because we were away. Needed to com home early. Couldn’t change the re-start of delivery on website. Called East Longmeadow Post office. Spoke to- not sure of name— Michelle or Lisa?—immediately answered phone and said “no problem, I will let your carrier know” . How so “ old world” and nice??
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December 2021 by Deb M.
No Christmas stamps. Unless you want one with otters on it. 2 weeks now. Its Dec 6. This lack of stamp choices is a common theme here. My complaint to the manager is met with excuses and justification.
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October 2021 by Sonja Lavigne
So rude..
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August 2021 by Charles M.
I recently sent out payments for refi of a mortgage. Wanted to have some way of knowing if checks got where they should. Asked at post office and was told only way was $7.00+ each. I thought this didn't sound correct but didn't feel like arguing. Later I looked into this and found I could have done this much cheaper. Service person had to know this !! What happened to having pride in what you do????
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April 2020 by Christine Lyman
Every time I put mail with the flag up it never gets picked up. We have three mailboxes together also. He put two piece of mail into the mailbox but didn’t take our mail. This has been going on for months and months and month. I alway received someone’s mail drive to post office . Next day mail I gave them was back in the my mailbox. This happened 3 times. Also was wondering how they had done that 3xs. Not happy at all
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March 2020 by John M.
Wow... how rude these employees are. As an establishment of the executive branch of the Government of the United States, they need to do a better job employing people who aren't so blatantly disrespectful. It's embarrassing. I expected more from a town like East Longmeadow. I suppose incompetence is acceptable these days.
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January 2020 by bezel777
Constantly getting other people mail. The mail carriers need to pay attention because their sensitive material that gets delivered to your house and if it goes to the wrong house that’s how identity theft starts. If they can’t read English then they shouldn’t have a job for the US Postal Service because a majority of the homes in East Longmeadow and East Forest Park do speak and write in the English language
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December 2019 by GZ
Friendly staff, Mary was great!
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October 2019 by riderxl
Most of the deliverers are great and ring the doorbell and/or leave packages on my stoop out of the weather.
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July 2019 by Elaine Berthiaume
Many thanks to Marie for her patience and detective work in locating a lost package. Very appreciative!
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June 2019 by stormable 1
Too lazy to look for package
