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November 2023 by Wayne B.
Unfortunately, I was not aware of a major issue when I purchased my used vehicle in April, 2023. There were a couple of problems not made aware at the time of the purchase, but they were minor and not a big deal. However, when I brought my vehicle for the usual services at my mechanic, he informed me that he was unable to rotate my tires as they were locked. I chatted with someone 4 days ago at Bourne's about this problem and have NOT received any call or response from anyone. I expected someone to tell me why I did not get the KEY needed to unlock the tires or at least be willing to pay for any service(s) that was needed to fix the problem. I did find a GMC dealership several miles from my home that will be able to service and correct this problem. Forbid if I had had any tire issues in the past 6 months as AAA or any other service would not be able to fix the tire(s). This is definitely something that I should have been made aware of. This is Bourne's responsibility.I was quite pleased with the service I had received when I purchased the vehicle, but since would not be able to recommend the dealership or intent to purchase from them again in the future, as I told them I would do.
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November 2023 by B & K
No hassle. No fancy showroom frills. No haggling. The price is the price. Good vehicles at a good value. Compared online and the pricing was better than anywhere else I could find. My pre-owned vehicle was completely serviced and even had a new set of tires and spare. Sales and paperwork were quick and easy. Sales stayed in touch with me by text over the three days (my choice) between purchase and delivery. I’d definitely go there again when in the market for a pre-owned vehicle. Great experience.
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November 2023 by Mark L.
Disturbing business practices, avoivd this dumb. Particularly Jose, that guy smells like he rolled in trash, while eating rotten cheese. The rest of the staff are not much better, they will just sit there like they are in a coma. They are completely comfortable with making people wait and then lying to them.
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October 2023 by Star Mandaa
Purchased my car at Bournes car dealer in Easton MA.Kyle Boom was very helpful. He took his time to explain the whole process, from working with my bank and my insurance. He answered all my questions politely with a smile. I truly recommend anyone to have Kyle assist when buying a car. I love my carThanks Kyle you are the best! ?
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October 2023 by Rosi Melo
My husband and I found great professionals at Bourne’s, we were helped by José Molina, through this help we purchased the 2017 Nissan Máxima, not to mention David from the finance department was also very competent in his actions. If you need a new car, head to Bourne’s Auto Center. Totally recommendable.
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October 2023 by Alivia Casillas
I had a great experience buying my 2022 2 series BMW here. Jose Molina made my experience quick, easy and clear. The financial advisor (so sorry I forget her name!) was also very helpful. I would highly recommend Bourne’s services.
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October 2023 by Maureen Kelleher
I had a great experience at Bourne. Their relaxed buying environment really removes any stress that one may have when purchasing a vehicle. I had the pleasure of working with Kyle. Kyle's professionalism, patience and calming presence would make anyone want to buy more than just one vehicle. He is Outstanding! Thank you so much for all of your help! I absolutely love my Jeep.
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October 2023 by Amanda L.
My experience with Kim at Bourne's Auto Center was extremely disappointing. Not only did she fail to show me all the cars I had requested to see before making a purchase, but she also lacked basic knowledge about the vehicles she was trying to sell. To make matters worse, she allowed me to leave without any necessary paperwork and dishonestly informed her manager, Carlos, that she had left it on the desk, which was far from the truth.It's been two months, and I still don't have an account to make my car payments because they refused my offer, even though I had secured approval from a credit union. Kim needlessly ran my credit through numerous banks, damaging my credit score in the process. She failed to provide the account information for the bank she chose, leaving me in the dark.Now, my first payment is due, and due to the lack of paperwork and information, it's going to be late, aggravated by the fact that it's a holiday. When I reached out for assistance, Kim was unhelpful, simply suggesting I call in the morning. Her lack of knowledge and unprofessionalism in handling the situation were evident throughout the process.To add to the frustration, the car I purchased has had ongoing issues, including bad brakes and multiple trips back for new tires. Even the latest tire replacement developed a slow leak. I strongly advise steering clear of Bourne's Auto Center altogether based on my experience.
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October 2023 by Lou M.
please do not buy a car from these people. I bought a Dodge RAM 1500 and I've owned it now for 6 weeks and it's been in the shop going on 3 weeks. I've had to call each week to get an update. I asked the service manager if he thought not contacting his customers whose cars are being serviced was an acceptable practice which he responds that he has been bending over backwards for me. What the hell is this man talking about! They've had my vehicle almost as long as I have and I have no idea when I'm getting it back! I don't understand why places like this strive to be pathetic but it's clear they work hard at it. DO NOT BUY FROM THIS DEALER!
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October 2023 by Jesse B.
I wish i could leave negative Stars, but this is not possible. over the course of 10 years my family has stupidly kept going back here, buying 3 cars in the last 18 months alone. Sales is not the best but GOD FORBID you have to deal with service. They charge outrageous amounts of money to change silly things such as license plate bulbs. The bulb is $4 but they want to charge $90 to replace it and they swear it is aftermarket parts (yet this is a factory part) . They give you the run around every time and continue to keep said vehicles for multiple days at a time and not even inspect it when you make a specific appointment to inspect it for the day prior, but it's never looked at. We have brought the most current vehicle back 3 different times for an issue while pumping fuel and are told each time that there is nothing wrong and then what do you know ....CHECK ENGINE LIGHT due to an EVAP issue with the feul tank . This place is awful and if you do chouse to buy a vehicle from here, never use their service department . I could go on and on but i think you get the hint of the people youre dealing it . WOULD NOT RECOMMEND
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August 2023 by Neil G.
Best business For buying cars like Bentleys, Mercedes, Maseratis, and Ferraris these guys are the best in the business.
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August 2023 by n b.
skip to main content go to dealerrater.com searchreview this dealershipbourne's auto centersouth easton, maoverviewemployeesreviewsvehicles4.9 4,587 reviewsour partnership with dealerrater has allowed us to take ...read morecontact dealershipview awardsopen today 9:00 am - 6:00 pmhours135 belmont streetsouth easton, ma02375directionsfilter reviews by typeall reviewsshowing 4,587 reviewsaugust 31, 2023please find a nother dealership that won't lie to you one big run around after another.checking to see if car was ready sales man told me there was a leak at top of windshield making floor wet and a broken wire that made park assist light come on i told him i want to see were the wire is when i pickup the car he told me i can;t see it its under dash an had me talk to service.service assured me no broken wire an they did leak test an was no leak at windshield ? i finally got a called by salesman after two weeks of run around car was all set to pick up went to pick it up got with in a few miles from the dealership salesman called told me my ins. did not get back to them yet.can not pick up today turned around an went back home just got home sales man called me back said now it was all set my ins, got back to them an all set to take they just need my check an title for car trading in witch i had for the last two weeks waiting for car to be ready. went back got car they told me papers will be sent in mail an was all set to take car home. was told by finance dept. after signing sales agreement an giving copy of ins policy from my trade in he would notify ins. co. on day i pickup the car so i believed him an the sales man an drove off after telling me ins. an reg was all set an in the mail. 5 days an 450 miles an 2 states away from home after picking up the car. i got a call from sale man he asked if i notified ins i told him finance dept. told me they would do it on pick up day an sale man told i was all set to take the car. what an f ing headache after 5 days an 200 miles from home no reg no ins.as they told me it was all set an reg would be in in mail luckily no accident. thinking from there advice ins. an reg was all set please take my advice don.t buy from bourn's auto. letting me take car with not reg. or ins. ps also when got home on day of pickup found a big puddle of water on passenger side floor i found ac drain clogged blew it out myself wouldn't you think service knowing water on floor would have looked at this instead of thinking an checking windshield i have more but i will let it go there for now 2020 lexus 350 rx about $4ok 20000 miles lessby dalboniprice transparency trade-in experience purchase time finance experience recommend dealer noemployees worked withjarrod falcone report | printhelpfulaugust 30, 2023 i had a pleasant experience with car buying through bournes. i'll definitely recommend jose and bournes to my family and friends. thank you! moreby jencemployees worked withjose garcia5.0aug 30, 2023 -bourne's auto center respondedthank you for your very kind review. we strive to make sure that all of our customers leave happy, jen, and it's great to hear about your excellent experience here at bourne's auto center.mike kelleygeneral managermorehelpfulaugust 30, 2023experience was awesome! everyone was an absolute pleasure to work with! i will for sure be recommending this place to anybody i know looking for a car! moreby jlm23employees worked withjose garcia5.0george mead5.0aug 31, 2023 -bourne's auto center respondedthanks for your feedback on your recent visit to bourne's auto center. it's great to hear that we were able to assist you and that you had such a positive experience!mike kelleygeneral managermorehelpfulaugust 25, 2023 easy and fast. no haggling just in and out with the car you want. 10/10 moreby zzzemanemployees worked withjose garcia5.0aug 26, 2023 -bourne's auto center respondedthank you for taking the time to share your thoughts on working with our team. we're glad to hear we delivered such a great experience!mike kelleygeneral
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August 2023 by K H
Great experience at Bourne’s with Jose. I was a first time car buyer and Jose walked me through the entire process without being pushy in anyway. As far as cars go, this is the place to buy. I spent 3 months researching cars and dealerships and if you look on CarGurus almost every car in their lot is considered a “great deal”. Can’t recommend enough! Thank you Bourne’s and Jose!
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August 2023 by carlos caldas
Excellent place to buy a car.. can't say enough for the salesperson and everyone there. Wife now has her dream Alfa
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August 2023 by Matt Leal
Just had my new to me 2015 Lexus GS 350 dropped off right in my driveway. I had a phenomenal experience working with Bourne. This is not your typical used car lot. With transparent and competitive pricing alongside a customer first mentality, you cannot go wrong at Bourne. Thinking about buying a used car? Ask for Jarrod!
