O'Brien Car Care is a trusted and customer-focused auto repair business known for honest, reliable service. Customers appreciate the friendly staff, who are always polite, accommodating, and attentive. The team is proactive in communication, providing clear and detailed inspection reports with pictures that help customers understand what their vehicles need. They prioritize transparency, showing what repairs are urgent versus those that can wait, which builds trust and confidence. The shop offers a free inspection service and advises customers on upcoming maintenance, helping them choose what is most important for their budget. They do not push unnecessary repairs, and their honesty is highly valued. Customers have noted that the shop often completes repairs quickly and efficiently, even fixing issues that other places cannot or will not address. They also provide a loaner vehicle during repairs, adding convenience and saving time and money. The facility features a clean, spacious waiting area and bathrooms, with a beautifully paved parking lot monitored by security cameras, making visits comfortable and secure. Many reviews highlight the staff's attention to detail, especially technicians like Alexandra, and the overall positive experience at the shop. Some customers have mentioned special touches like raffling off a free iPad, which emphasizes their customer experience focus. Overall, O'Brien Car Care is praised for its honesty, fairness, and excellent customer service, making it a highly recommended choice for auto repairs.
Always extremely polite, honest, and accommodating ! They will tell you what work your car needs and what it doesn’t which is reassuring. Their technician Alexandra worked on my car and her attention to detail is fantastic !
November 2025
Excellent service and prices. I will be coming back
November 2025
They fixed what the dealership couldn’t or wouldn’t fix on my car. They did a complete evaluation of my 2012 Mazda and fixed the problems with brakes. I was kept apprised of the work status and notified of the completion of work. I will be going back in the future as need arises. Good job Shovel Town and thank you.
