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September 2023 by Brendan Jenkins
Great service and knowledgeable people. Whether you need something small or a whole bike, they got you!
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August 2023 by 765jayes
We reserved bicycles but due to Thunderstorms and rain were not able to use the bicycles. I called at 10am to ask for a refund or at minimum a credit. The “Owner” rudely said, “you couldn’t get a cancellation on a hotel room or lawn mower.” I responded with you can’t use a lawn mower during a rainstorm. I wouldn’t need a refund for a hotel room during a thunderstorm because we would want the shelter. He wasn’t happy with my response to his analogy. Therefore, the “Owner” just hung up the phone. No offer of any concession. No compassion. No sense of what’s fair. He said the same day rental cancellation policy means no refund. Unfortunately, that is not written on his rental agreement. I also believe that since we called one hour after he opened and he knew it was thundering a gracious owner would have been understanding. He had all day to rent the bicycles should it stop raining. Finally, hanging up the phone is the poorest example of customer service. I come to MV annually but will not patronize this business.
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August 2023 by Kenneth Alleyne MD
Great team and great service. I have been coming to this shop for 20 years. First time since the pandemic …excellent and efficient service and sales process. Makes all the difference during a vacation. Thanks guys !
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July 2023 by Rachel Kristy
We stopped in on our bike tour if the island because my brakes were squealing and the amazing staff took them apart and helped fix the problem. They didn’t have the part I needed in stock but was able to tell us what to do to fix the issue and didn’t charge us for it at all. The mechanics and shop manager were very friendly and knowledgeable. The shop also had rental bike available and great advice on where to ride locally. Definitely an A+ experience!
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July 2023 by michael forde
Great place to get your bike fixed and have great conversation with an incredible staff. They have an amazing collection of bikes. You can’t lose with these guys.
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June 2023 by RobBoston80
Cheapest bikes in the area and great service. The employee who helped us recommend the right bikes for my 70 year old parents. He even let us try the bikes out, gave us tips on where to bike through Chappaquiddick. $30 for bikes we kept for 24 hours. Great deal and would rent again. Provided helmets and locks too!
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June 2023 by Colly Kelly
Best bikes & great service,they always have excellent bike’s & delivery service is accurate anywhere on the island ???♀️
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June 2023 by Todd Klock
This shop is amazing. While on a bike trip on the island I had an incident that damaged my wheel. This put the rest of my bike trip in jeopardy if I couldn’t get the wheel fixed. I walked in to this bike store at 4:30pm. I was cheerfully greeted and they immediately started working to fix my wheel. After the wheel was fixed they then fixed some other things on my bike that weren’t working well (gears, pedals and ball bearings). They also lubricated some important areas on the bike. This bike store went above and beyond and by the time I got my bike back it rode better than when it was new. This made the rest of my bike trip so much more enjoyable. Thanks Edgartown Bicycles! This bike store rocks!
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October 2022 by Jonathan Carver
My wife and I used Edgartown Bikes while visiting the Vineyard for a few days. The bikes were Trek & Specialized brands, which were much nicer than most rental offerings. We paid for the $40 pickup and dropoff, and it was well worth it. The bikes were at our hotel when we arrived and we left them on the hotel's bike rack when we left. I would definitely recommend this place.
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September 2022 by Tim Egg
Dropped off my bike late in the day, after same day online order. Great service and mtn in good shape for the long tours I did. Thank you!
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August 2022 by Eugene Lefter
I hope the $20 you hustled me for are worth this review.First, staff member offered helping me out with my flat and said nothing about extra charge or labor fees, so I assumed it was just a friendly gesture, then he proceeded to charging me $20 for 2 minutes of work that I would have done myself.Shady tactics and greedy staff. Enjoy the $20.
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July 2022 by Zac Naser
FAVORITE SHOP ON ISLAND!!!! I manage Verde Valley Bicycle Company in Cottonwood, Arizona and I absolutely loved going to this shop. Jon Malone was quite the cool dude to talk to and pick the brain of as he has much experience riding on the island. His shop is not uppety or pretentious and they are happy to help any biker in need! Nothing but the best things to say about this place. Well done Jon, love your crew and love the idea of THE KRAKEN, hopefully Ill see you guys in the fall :) Nothing but the best wishes guys!
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July 2022 by Ashley Gray
Edgartown Bicycles is the best!! We have been vacationing in Edgartown for 13 years and have always relied upon this business for our cycling needs. I recommend reserving your bikes online in advance, makes things much smoother. The staff are kind, professional people, and offer a fair price. I love the Townie bikes— great for casual cycling around the island’s bike baths and to the beach. The bikes are always ready to go, wiped down, in great condition, and they provide helmets, baskets, and locks. Very low key and easy process. Thank you, Edgartown bikes!
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July 2022 by Rebecca Moser
This was one of the best bike rental experiences I've ever had. First of all, I would recommend anyone to come out here to rent as opposed to renting right in Edgartown near the Ferry landings. The bikes here were all basically brand new Trek bikes, which made the ride extremely easy. $30 for all day rental, which is cheaper than most vacation rentals I've come across. Lastly, the staff was super friendly and helpful - they even gave us a map of the island so we could identify the bike path we wanted to take!
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July 2022 by Keith Niesenbaum
I have always ridden my road bike on the island, quite extensively over the past decade. This year, I decided to try some trail riding. I rode down the paved bike path from West Chop to the shop, hoping to get some information about single track riding options. Even though I made a purchase at the shop, the staff behind the counter offered no useful information about trails in the area. The staff outside at the rental counter were much more helpful, even though they didn’t have a lot to offer in the way of information. They did pull out a map and gave some pointers as to wher I could look for more information. They also suggested that I ask the guy inside since he was the mountain biker on staff. I told them he was less than helpful. The rental staff helped me get air for my tires, were very pleasant, and doing a great job, in contrast to the staff inside the shop.The irony is, I found some lovely single track, not even 2 miles from the shop, off of beach road. A little direction from the staff inside the shop would have made this a much better review.
