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August 2022 by Erica C.
We feel like we've been duped. This company has lost all credibility, for you cannot believe what you see in the pictures. We booked property #718 located at 60 Old Purchase Rd almost nine months ago. We are a young family of 5, three children six years and younger, that has to put in a lot of time for planning and frankly saving for a trip like this. When we arrived we knew we were in for a long week ahead. The house was a complete beat up, run down, tired mess. We arrived to a house with no hand soap, dish soap, toilet paper, paper towels, useable pillows, mixing bowls, Saran Wrap/tin foil/ziploc bags, trash bags, cutting boards, missing furniture, do I dare continue? We let the broker Paula know how upset we were and frankly there was no sympathy nor help offered. Someone dropped off two pillows, but that's where the help ended. We notified the company of a towel rack ripped off the wall and that wasn't rectified either. We were supposed to be at the house to have the caretaker access and fix the damage, but we hated the house so much we were out the door at 10AM and didn't dare come home before 5PM. We weren't going to be coordinating someone to fix damage we didn't do during our vacation. At the end of the day, all we needed was somewhere comfortable to put our feet up or a good night's sleep, but that wasn't even possible with the conditions of the mattresses and the couch and chairs. We love the beauty of this island that we have been visiting for nearly 7 years, but this last trip might be the last for a while.
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August 2022 by A G.
Do NOT recommend dealing with Sandpiper. I booked a Katama beach rental house through them that was falsely advertised online -- condition was very rundown and it had a pretty gross bug problem. I needed to spend several hours of our family's summer vacation cleaning the house myself. When we sent through photos/videos of the condition to our Sandpiper rental agent Judy Murray, she agreed that it was unacceptable and that we should look for alternate accommodations, even offering to help. Judy confirmed in writing that "the owner would refund our money." Therefore, we booked last-minute accommodations for the back half of our stay and moved out of the house. Afterwards, we were refunded for 15% of our stay with no explanation. Then, they went radio silent on us. Judy was totally pleasant to us throughout the process, but in the end, she didn't keep her word and didn't take accountability. DO NOT USE SANDPIPER and definitely do not book 19 Navy Way in Edgartown.
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August 2021 by Andrew S.
The management office means well and Rob Donovan is honest. That said, watch out for the homeowner's representations regarding available parking which is a significant problem in Edgartown. Vague descriptions about available parking spots were misleading and necessitated undue effort and stress to access the home rented this summer. In this case, an inflexible and uncaring owner seem to treat tourists like a inconvenience so caveat emptor to the extreme is warranted In comparison, the homeowner last summer worked with us on every item, from fixing a broken lock to when to cut the lawn when it would not interfere with our lunch and dinner plans.
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July 2021 by Ashley V.
Amazing rentals! Excellent service, and always willing to help find just the right location for family and friends to stay!
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June 2020 by Justin M.
RENTERS BEWARE! With great concern for our family's health & safety given the ongoing global Covid-19 pandemic, we didn't feel safe to vacation on MV this summer after booking in advance like we have done for more than 30 years on MV. I reached out to Wendy Tillman of Sandpiper Rentals to ask for a refund of our $5000 rental deposit and I was stunned when she informed me that Sandpiper would keep a significant portion of my deposit. She pointed me to a copy & paste section of legalese from their policy on refunds. While I understand how contracts and policies work, this type of cold position in the context of a global pandemic is tone deaf to compassion and the genuine fears people have about protecting their families. I wanted you all to be aware of how Sandpiper is handling their rentals during this time. Really quite surprising given the "we are here for you" customer-centric stand many other companies and businesses have taken during this time.
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November 2016 by karyn b.
Thayer at Sandpiper has been an incredible resource for us. She has consistently contacted owners with our detailed requests and done her best to honor all of our rental conditions. We are so appreciative of her attention to detail and willingness to go the extra mile to find the right fit for our family. Thank you, Sandpiper!
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August 2016 by seth b.
Very bad experience with their rental agent named Thayer, and then called the owner, Anne, to discus what happened, how out of line her employee was. I emailed and called and got no response. We don't recommend this agency to anyone. There are lots of other vacation rental companies on the island that know how to show respect to customers. Some friends of ours use Sandcastle and also Point B, so we will be going with them instead next summer.
