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November 2023 by Katie Grubbs
Alejandra was very patient with my friend and i as tried to use the app which was a lil tough to navigate.
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August 2023 by Cheryl Aruda
For me, it's a perfect place to make returns of my online purchases that didn't quite fit... and, inevitably, find a great fitting pair right there!Super helpful and engaged, the staff I encountered gave suggestions and assistance I really appreciated.
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July 2023 by Raina Searles
Store was well kept and organized, friendly staff
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June 2023 by Joan J.
ZERO STARS I bought a pair of shoes a week ago. Wore them once for 10 minutes and I was in so much pain and had to take them off. They would not return them because they were too worn. I'm like WHAT!!?!?!? The soles are white they were not perfect white when I bought them. They were like we will lose money if we return them. I can't, I just can't with this store. I am (correction, WAS!!!) an avid customer but I am done, talk about losing money, you just lost way more money then one pair of shoes. I'm like I AM losing money because these shoes are not wearable!!! NEVER GOING BACK!!!
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May 2023 by katie b
This store is full of rude, hateful employees who have no willingness to help customers, and is led by an even more hostile manager. She acts like customers intrude on her personal life, and treats them with disrespect, which is also noticed by the employees working for her. They act all happy and such when you are purchasing something, but flip a switch when you ask for a return or a refund. I’ve lost countless coupons, including the most recent one: $30 off $49. Once you return an item bought with a coupon, they make it seem like they are doing YOU a favor by letting you use the coupon again with another shoe. I tried to be civil, and picked out a shoe that apparently “wasn’t eligible for the discount” and that happened with multiple pairs. The manager doesn’t specify which shoes CAN work. When one is trying to understand just why these things occur, the staff and their manager just raise their voices and refuse to speak on the matter further. They call for backup when customers want a simple answer to their questions; as if the customer is a danger.
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May 2023 by Kelly B.
My mom tried returning a pair of shoes and they wouldn't take them back saying the return was denied for no reason at all. They weren't worn and all of the price tags and labels were all still intact. There was no reason for the return to be denied. The store manager came out and said he couldn't help her and he gave her this number to call to try to speak to someone over the phone about the return. My mom was livid!!!! They are the WORST STORE EVER. Do not ever shop there, stay away!!! They SUCK. They have the worst customer service. I will never shop there again myself. DSW IS THE WORST STORE EVER. NEVER SHOP THERE.
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March 2023 by Javier Garcia
Great place but customers are rude to employees.
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January 2023 by Sister Re Leigh
Shipped my shoes to the wrong location, ultimately losing the sale price.
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December 2022 by Tina Cozzolino
Did not carry sneakers that my daughter was looking to get and don't really like the choice they have for a selection of shoes and they do have a section in the back of the store where they have shoes marked down with different percentage taken off depending on the color of the sticker on the box. Can also donate a pair of shoes for points added to your rewards card.
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November 2022 by Heidi S.
My shoes broke so I ran to DSW because I was already in the plaza, at 7:55pm. I didn't even step inside the store and a black guy who clearly works there told "we closed in 2 mins". I told him I just need to get a pair of shoes very quick. He restated "we closed in 2 mins". What time of services is this??!?!?!? This location doesn't closed until 8pm. The worst service I ever had, I didn't make it inside the store. Hope management reads this review!
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November 2022 by Whitley B.
Brough heals that are a little too high for work yesterday. Came back to exchange today for a lower heal. I was told the shoes were too worn although I had them on for a hour sitting behind my desk. THIS IS WHY WE SHOP AMAZON. $80 down the drain. Still have to buy work shoes. I have been a loyal customer for years and will not return to a DSW again. This is not to mention the $30 Uber I took yesterday and $30 one today.
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November 2022 by Yvonne Raia
Shoes! Great staff! Clean store!
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August 2022 by Ari Machtinger
I got 2 awesome pairs of shoes here
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July 2022 by Ed Chen
Designer Shoe Warehouse provide a variety of selections of shoes from famous brands at descent price. It’s also a good place to clam you girlfriend or wife’s mind.
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July 2022 by Zolphax Solnir
I always find a pair of shoes that will last me a long time.
