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March 2024 by Marilia Batista
I make deposits for my church at this bank, and usually have no problems. Today they asked me for SSN when doing a deposit and when I asked why they simply said “because the computer tell me to” and when I asked why does the computer prompt that question she got an attitude and became very rude. I don’t know her name put please improve your customer service to know how to talk to clients better. No need to be rude if a person has a question. Especially if pertaining to their social security number. If you dont know the answer, just say you don’t know exactly but will find out, but don’t become rude and ignorant toward yours clients because you don’t have an answer. Again usually I have a pleasant experience here. I don’t know what happened to the girl there today. Hope your day gets better.
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January 2024 by Glaicy Dos Santos
Great customer service from Patricia. Good knowledge of bank products and willingness to help with our business banking needs.
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May 2023 by Lilliann Angelo
The transition from the old bank to Rockland was as smooth as could be..of course we whove done things a certain way seemingly foever well some of us may have had a confused moment here and there but very kniwlegable staff wss in olace in order to help forstall these typez of things.The prifessionals here at the Everett MA branch have always been there for me regardless of the issues Ive had personally. When my Provider acct was hacked they even assisted me withussuezrelatexto that. Whenever I go to this bank I am completely confident in each of the professional thete and more they are like family.Kudos
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January 2021 by Liz Rivera
Fraud, I gave them $700 to deposit but accidentally wrote $600 on the deposit slip. You’d think the bank you trust would be honest enough to let you know but no , this is crazy! I been with this bank 15 years, what a shame!
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April 2020 by Christine Kennedy
Awesome staff and manager.
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June 2019 by Milda Mancia
I'm very happy with this bank they are very friendly and polite I always prefer to come here this is my favorite
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May 2019 by Pablo Aguiar
Very satisfied with the service, they cloned my card, they were fast and attentive, I do not speak English, they had patients with me.
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April 2018 by Susan Dantona
Best bank awesome tellers so kind and helpful ðŸ‘
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April 2018 by Chase Radice
They remember me every time I walk in!
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January 2018 by Viacknette Serrano
So I went in the bank 02/16 around 2:41pm to go deposit some of my tips And a pay check from work like every other Normal customer. It's one thing to feel suspicious about a customer then having to make a very ignorant comment infront of a customer but Pablo showed otherwise and says " I knew from the moment she walked in she looks like she does fraud checks ." I pretended I didn't hear that comment thinking he was speaking about another cutomer ! But then he says again " that's a Florida ID ? Where in Florida is she from ? " so then that's when I realize he was talking about me ! Now what Pablo doesn't know that I've been a loyal customer for about 5 years.
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February 2017 by Viacnette Serrano
So I went in the bank 02/16 around 2:41pm to go deposit some of my tips And a pay check from work like every other Normal customer. It's one thing to feel suspicious about a customer then having to make a very ignorant comment infront of a customer but Pablo showed otherwise and says " I knew from the moment she walked in she looks like she does fraud checks ." I pretended I didn't hear that comment thinking he was speaking about another cutomer ! But then he says again " that's a Florida ID ? Where in Florida is she from ? " so then that's when I realize he was talking about me ! Now what Pablo doesn't know that I've been a loyal customer for about 5 years. If that bank teller ever sees this well PABLO RODRIGUES I hope you see this and someone shows you that you was wrong about me and and btw never judge a books by its cover ! People today go threw hard times and can't afford to look a certain way !
