Eastern Bank receives positive reviews for its customer service. Customers note that service seems lost elsewhere but not at this branch, where they feel taken care of like a valued customer even without appointments. Staff are described as friendly, personable, awesome, and incredibly helpful, going way over and above to assist. Specific mentions include service that is prompt, pleasant, fast, and quick, with staff who explain benefits and emphasize with the customer. Reviews highlight a positive change, making long-time customers very happy.
Charles was incredibly helpful helping me open my checking account, he made it very fast a quick in and out and he explained the benefits of the promotion to get up to $300 and your checking account.He also emphasize with the customer by putting himself in the issues.
August 2019
We are new to eastern bank but I have family members that are happy with the service and banking options at Eastern bank. That was the reason why my husband and I decided to check this bank in the first place. After few visits, we ended up choosing them, big part was for their customer service.
