They literally take appointments for the Apple Genius Bar, and they don't have one in the store. And nobody knows anything about Apple products except how to take your money.
October 2022
Stay away from Best Buy. Bought a TV that broke after 3 weeks, $260. They said their return policy is only 2 weeks and wouldn't let me speak to a supervisor. Shop anywhere else to get better customer service skills.
July 2022
Great help from Chris in audio! Super knowledgeable, not pushy, and found a great solution for me. Nice to go to a store and get that level of service.