Metro by T-Mobile at 717 Broadway offers a wide selection of prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store is known for its friendly and helpful staff who are dedicated to providing excellent customer service. Customers often praise the staff for being kind, understanding, and attentive, often mentioning specific representatives who go above and beyond to assist with plans and device transfers. Many appreciate that the in-store service is more personal and effective than online support, with staff using a variety of tools to help customers. Visitors have expressed high satisfaction with the service, highlighting the professionalism and patience of employees. Overall, the store is recommended for its welcoming environment, knowledgeable staff, and quality assistance, making it a trusted place for prepaid plans and new devices.
This is an amazing store. Today I bought a new phone and the person who attended me was very nice and made everything very easy and fast. I really recommend this store.
January 2025
Excellent customer service! I had a problem with my app and personal info and she helped me in less than 5 min! Thank you so much!
December 2024
Moria did a great job she is so nice, polite and professional
