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March 2024 by Leroi Amezian
Do not do business with them, possibly the worst company ever put together. Almost impossible to get in touch with a human, their automated system is horrendous and will give you the run around. The agents in charge of making appointments don’t know up from down. Had an appointment scheduled for a Saturday between 8am-12pm (at least i thought i did) waited around all morning decided to call once it was 12:30 just to find out the “shop never got the work order so nobody was sent out”. Fast forward two weeks, mange to get an appointment. Drop the car off, then I pick it up everything seems and looks fine visually was told that they took care of recalibration etc etc drive it home things are fine, get in my car the next morning for work I drive my car for less than a minute and the engine turns off and steering wheel locks, go to start it again and it throws a bunch of codes at me. I had to push my car out of the road and now i’m currently stranded as I type this.Update still not sure what the issue is. Currently in the process of getting my car towed to the jeep dealership to get a “diagnostic test” before safelite take any responsibility for damages but i’ve now discovered a puddle of water on the floor of the passenger side my car, must be a coincidence?….
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March 2024 by Diane Mohammed
My Screen was replaced in 30 minutesSo fast and professional
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March 2024 by Cuban Bee
Very rude, poor quality of service, cost me a significant amount of damage and money. Other 1 star reviews are consistent with my experience. 4 star reviews are either fake or customers who got lucky. Check their work thoroughly and look for damage to other parts of your vehicle if you absolutely have to go here. Take before and after photos because they will never admit fault. The warranty is a lie.Update: Thank you for your thoughtful response ? what a joke.
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March 2024 by Savhanna Dunning
I would give 0 stars if I could. Avoid this location at all costs. Not only did I have $490 headphones stolen out of my car (the manager said I’m out of luck and there isn’t anything they can do about it), but they drove my car over 50+ miles for a simple recalibration on 3 separate occasions (they’re telling me this is protocool… I have a bronco…) and now I have an ABS light on in my car and none of my safety features work as well as any of my sensors that are connected to my windshield. I now have to spend hundreds of dollars fixing this out of pocket by bringing it to a dealership, just to undo the damage that they did to my car and PAY to have my windshield recalibrated. Not only that, but I also have to re-purchase headphones that were a sentimental gift to me from someone who isn't alive anymore. The entire time I’ve been basically told that there’s nothing they can do and I’m out of luck. Now I have to do everything on my own. Pick a different shop and avoid the headache/extra expenses this place and its dishonest employees have caused me.Update: I see the other 1 star reviews are consistent with my experience. After market windshields, poor recalibrations that cause further issues, rude employees, etc. I wish I would’ve read the reviews first. The generic response to “chat” on the safelite we site is also a joke. Truly wish the company would fix this. Absolutely no professionalism or empathy for how hard they’re making innocent people’s lives who are just trying to get something fixed on their car…. Sad.
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February 2024 by Olga Catanho
Your service sucks!!!
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January 2024 by Northeast Industrial Roof Inc
We are so glad we chose Safelite to help us out with their service, especially the technician Roger. We highly recommend!
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December 2023 by Steven Domenico
Safelite auto glass one of the worst experiences I’ve ever had.National general insurance contracted safelite to install a windshield in my 2020 Cadillac Escalade.A aftermarket windshield was installed and my radar/cruise control system will not work properly now . Took m/v back to dealer and was advised that the radar will not work with an aftermarket windshield. Contacted both national general insurance and safelite glass and both blamed each other. Paid out of my pocket for a factory windshield and problem was resolved.Would never ever ever recommend national general insurance or safelite glass .They Will take your money with no problem!!Steve d
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November 2023 by Sandra Geiger
I’m my experience, do not believe all the negative comments! Shop Called for confirmation and explained the process, install was done perfect and I would recommend them again. Keep you the good work Everett
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November 2023 by Joshua Kenney
They was fast and polite.Showed up and made sure it was done right and quick.Went the extra mile and vacuumed up the glass all on my seats.Definitely would recommend
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November 2023 by Madi Evans
literally neverrr go here i read the reviews and knew it was gonna be bad but my insurance chooses them. front desk women were ordering food while at work eating infront of customers. called me names just horrible customer
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October 2023 by Richard Cahill
First time I used safelite last year, the tech left loads of glass on my floor that resulted in a cut finger. Used them again a few months back. The tech arrived at 9am. I walked outside a 12:30pm on my lunch break and the glass was still not installed. The tech appeared to not have a clue what she was doing. Finally another tech showed up around 1:30pm and had to complete the winshield install. AGAIN the tech(s) left several pieces of broken glass on the floor.
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August 2023 by Marcus Vinicius Alexandrino Vaz
I already scheduled 2 times and both times they made me wait for more than 1 hour to tell me that the glass they bought was the wrong glass. Besides being super rude they are very unprofessional. I NEVER recommend this place. in addition to making me pay 4x Uber, I canceled 2x appointments to take my car to them to do NOTHING.
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August 2023 by Pat O'Malley
Awful.They have no phone number, and their web site doesn't work.I went through all of the inputs for my License, Plate #, VIN, Insurance policy number, and a bunch of other details that they wanted, and they say "Can't verify with your insurance company, Geico".My insurance is fine, never missed a payment, so now you hvae to start with their online "chat" with someone who doesn't speak English.I have wasted 45 minute on this now. They finally tell me "they don't work automatically with GEICO". Really??I broke a windshield 15 or 20 years ago, and it was much easier than this.
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June 2023 by Brian Rawlings
I love this place. The staff was really nice and professional. They were also very quick. I estimated that the repair with calibration was going to be 2-hrs, they did it all in one! Not only that, they cleaned off my dashboard (ok probably had more to do with preventing contamination while applying the sealant but I was still impressed)
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May 2023 by J C
Steer clear of this place, they don’t know what they are doing and treat customers horribly. I had a Friday appointment and after dropping off my car was called back to be told that they ordered the wrong windshield and that I would need to pick up my car and bring it back on Monday. I asked if they could keep the car until the windshield arrived and was told no. My husband picked up the car later that day and was told again to bring it back Monday as they would have the correct windshield by then. My husband returned first thing Monday and was told (by the same person he’d spoken with on Friday) that he didn’t have an appointment and the car would need to be brought back on Wednesday. After wasted time and money dropping off this car multiple times (with no fixed windshield) we will not be back.
