-
January 2023 by Matt D.
I've been to this Home Depot a handful of times. It's fairly easy to get to once you endure the confusing traffic circle from hell. It's everything you expect from a Home Depot, every kind of power tool, wide aisles, and the only employees available are in the appliance section. Almost every time I go to a Home Depot looking for a specific item it takes me like 5 minutes to figure out which aisle it's in.
-
May 2022 by Bonnie M.
Love love love this place!! I walk until I hurt then I have to leave. Haha. I wish they had motorized scooters for handicapped folks. Or a place to sit and rest somewhere 1/2 down the place. I'm OLD!! you have handy dandy things that I cannot find anywhere else and lots of workers milling about who know just where things are. Lovely place.
-
May 2022 by Gertrude W.
Grumpy employees do not respect elderly or veterans. No one answers the phones either!
-
November 2021 by Trevor H.
Rudest staff ever out of all the Home Depot's I've been too. No one knew anything or would just ignore your question.
-
September 2021 by Heather D.
I was at Home Depot trying i. Everett to looked at flowers For my mothers grave site.We found one 3 plant of flower on the ground and they were just what I was looking for. These flowers were the only ones left in the garden section of the colors. While checking out a lady came up and was saying that they were her and I couldn't take them from her. The flowers had no sing on them to hold them that they were spoken for. Since I was MID check out I told her I needed them and again no holed sign. The cashier finally sided with her. I asked what her plans were for and she said her front yard so I asked her if she wanted me to let her know what mine was for and they were for my mothers grave site. I walked out very angry The cashier didn't do anything but stand there towards the end she's had an opinion. Since we were halfway through the checkout she should've just checked us out for all three plants.
-
August 2021 by Stacey M.
Was thrilled for delivery and assembly of our grill on Monday. Finally got ahold of our grill via Home Depot Somerville (Everett was less than helpful and Home Depot provided no update after not delivery on Monday) it was eventually delivered Friday... so glad we waited for a week to get a boxed, Unassembled grill that could have been put in my car on Saturday. Delivery person was rude and unable to bring a car down our street (normal size with no traffic) and told us that "he doesn't do that" when we asked about the assembly which was part of the deal. Would go to Ace hardware if I had to make another purchase from a hardware store.
-
October 2020 by Christopher G.
Picking up odd-end items for a Halloween costume. The moment I walked in, two of the staff asked if I needed any assistance. No matter what item I said I was looking for, they knew exactly where it was and the best route through the store to save me time. They even grabbed me a cart and took me down through the store to get me the items. They were both very prompt, knowledgeable and super friendly!! Great experience!!
-
October 2020 by Sam T.
Do not use Home Depot for carpet installation. My experience was a nightmare. What Home Depot does not tell you when you place your order is that the installation is not done by Home Depot. Home Depot outsources the installation to American Carpet South (ACS) who outsources the actual carpet installation to ????. I don't know for what company the people who showed up at my building work for. When I asked ACS who they were, the only thing I was told was that they did not work for ACS. I will skip the details around the HD guy not taking the correct measurements, not being able to get him back to my building as the lockdown started, the wrong carpet color entered in the HD order system and my spending over an hour on the phone to get it fixed to the bigger issue: the delivery of the wrong carpet a week prior to my move. We were supposed to move to our new apartment in April but due to the lockdown, we had to delay as the building did not allow any moves. When restrictions were lifted, we had to move asap as our lease was expiring. We still wanted to try and have the carpet in before moving the furniture. As soon as we got the green light from the building manager, I called the number Home Depot had given me. This is when I learned that Home Depot was not doing the actual installation but was contracting ACS. I was a bit taken aback that it had not been mentioned before but I scheduled the appointment, which was exactly a week before our move. On that day, 2 guys showed up in a white unmarked van. There was no "ACS" sign on the van and they were not wearing anything clothing referring to ACS either. Again, I was a bit surprised that this hadn't been mentioned when I made the appoint. Before getting the carpet out of the back of the van, one of the guys asked us to confirm it was the right carpet and it was not. It was the carpet style we ordered but in the wrong color. I was deflated. With all the hoops that we had to go through to get here, they had ordered the wrong carpet. I showed the guy my invoice and pointed out the color. It was very difficult to have a conversation as they spoke little English. As we were not getting anywhere, I called ACS. The rep explained to me it that though the color I had ordered was stated on the order, the wrong color had been delivered by Home Depot and therefore ACS was not responsible. In the meantime, the 2 guys kept trying to leave. They became quite defensive when I asked if they could stay until I had a resolution with ACS. They simply did not care. They realized that most likely they were not going to do this job and wanted to move on. They took advantage that I was still on the phone with ACS, and simply took off. ACS explained to me that even if Home Deport ordered the right carpet, it would not arrive before my move-in date. The Home Deport rep that ACS had gotten on the call, offered me $100 off from Home Depot for the inconvenience!!! I was utterly floored by the "do not care attitude" of both reps. The issue was that I had no choice. We wanted the carpet in before we moved and decided to accept the carpet with the wrong color. I thought that ACS would do everything they could to get the installation done before my move but I was mistaken. As ACS did not feel responsible for the error, they did not want change their schedule. I was given an appointment after my move date. So again, I had no choice but to push it to a week. I thought this would be the end of this nightmare but it just kept on coming. A week later, another unmarked van showed with 2 guys and a woman. I was told that she was their supervisor and was there to help with communication. The carpet was installed and before they left, I inspected the guest room which looked great but, in the master, the carpet had blue stains pretty much all over. The woman said that she too had noticed. She apologized as they should not have installed the carpet with the stains. Once again, I called ACS to report the issue. I was told that someone from Home Depot would call me and of course nobody
-
September 2020 by Sajjad P.
Purchased Ariens snowblower got it delivered the next day upon unpacking I realised it was floor model that was shipped with missing ELECTRICAL SOCKET COVER UNIT WAS DUSTY AND GEAR HANDLE RUBBER was worn out and key marks on the body of the blower. Called store but they said to bring 300 lbs blower back to store they cannot arrange pick up and offer to take off 50 dollars for it. I expected NEW machine not floor model!Hope someone will reach out.
-
June 2020 by Jon Lately
Can't beat $20 for truck with 8' bed for 75 minutes.
-
January 2020 by Kelsey X.
I purchased a dishwasher in-store, and that experience was perfectly fine. My main complaint is that I've called the store at least seven times regarding issues with the delivery and installation of said dishwasher and on only two of those occasions has anyone actually answered the phone. The other five times it was left to ring, ring, ring endlessly with no one picking up no matter which extension I tried. Is no one free in this entire giant store at 1:30pm on a weekday to answer the phone?? Once someone did finally answer, I was transferred from person to person about eight times before, 17 minutes later, finally being told that the person who can help me isn't in office and will have to call me back. I've been coming here purely for the convenience but I may start making the much longer drive to the nearest Lowe's to avoid the headache. As for inventory, the selection of water hammer arrestors was also lacking. Otherwise, the selection and service in this store is a solid "fine."
-
September 2019 by Audrey W.
Awful. Just awful. Went up to 4 employees for help and all were downright rude and unhelpful. Will not be going back to this store.
-
August 2019 by Jeff W.
This store is such a huge pain in the a** when it comes to anything close to giving customer service. The website is not updated regularly and when it (the website) says that they have something, the store actually doesn't. When you call to double check said item in stock, you get put on hold indefinitely and have to call back at minimum 3 times and when you DO get someone, 50% of the time you hear an exasperated sigh that you're actually making them do their goddamn job in the first place. When you get there and need something done specific, like cutting boards or beams to size, finding someone capable of handling the job is a true search effort. When you find someone wearing that beloved orange apron, you get a glazed-over look and they tell you they can't do it, but they'll find someone who can. And, by golly, 10 minutes later someone does come wobbling over like I interrupted their coffee break. You then tell them what you need at what measurement and 50% of THAT time, they'll tell you that it's below the minimum width allowed (which, I swear, is made up because almost every time the employee that day gives a different number). Really? I've cut boards before narrower than that in high school shop class with tools nowhere as good as the saws these guys have with all the safety features on it. Just punch in the code to start the saw a-buzzing and I'LL do your job for you so you can go back to sipping your Dunkies Extra-Extra. Here's another one; I'm pulling 4'x8' sheet of T1-11 boards off the shelves to load on the cart and these bastards are heavy as well as unwieldy. Two HD employees stroll by chatting to each other and offer no help whatsoever. None. The kicker is that this could be a review for damn near every HD in the area.
-
August 2019 by Luis T.
I don't understand why such a big chain like the Home Depot will advertise opening at 6 AM and they don't. From why I hear from the employees waiting for them to open there is no manager to open the store this is pretty amazing you have about 15 to 20 employees and maybe 30 customers waiting and they have no managers that's crazy bad. I guess I'll go to another store. I could say more about this but I'm not going to, i'm sure Home Depot this big chain don't care about my opinion or anyone for that matter. But if the Home Depot managers see this they need to start waking up earlier and getting to work just like all of us.
-
November 2018 by Catherine W.
Last week I bought two electronic mouse traps from this Home Depot. When I opened them at home, one had already been used, as evidenced by the crumbled remains of old peanut butter on the bait door. Today I brought back the obviously used trap which was sold to me as new, and the customer service representative was horrified and apologetic. I get my money back and buy a different brand of trap, only to get home and discover it is also a used trap as there is more remains of peanut butter on the bait trap door! I didn't realize that this Home Depot is in the business of reselling used items and passing them off as new. If I could give less than one star I would. Go elsewhere and get products that haven't already been used yet.
