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February 2024 by Deyvid Rocha
They always have the wines I love and always doing tastings so it’s an awesome way to try a new bottle.
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January 2024 by Kirk Tutein
widest selection, always have what I need , friendly and helpful cashier's, and the prices are great.
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January 2024 by esteban ramirez
Very good variety of liquors
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December 2023 by Jeffrey S.
I had made a wrong turn, went to turn around and it was there. I said I need to stop. We in Pennsylvania unfortunately do not have a Total Wine and More store. Other states that I visit all have one. I hate it. Total Wine is a haven for beverage enthusiasts, boasting an extensive selection that caters to every taste imaginable. From the moment you step inside, you're greeted by an impressive array of wines, beers, whiskeys, and much more. The wine section alone is a journey through global vineyards, with knowledgeable staff on hand to guide you to the perfect bottle for any occasion. I found myself searching the aisles for wine for our hotel stay, but ended up leaving with local whiskey that I can't get back home. In addition to the wine that I wanted to grab as well.
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December 2023 by Tiago D.
I order two keg of Heineken paid for and they cancel may order two hrs before pick up time and call the place they simple told nothing they can do don't go to this place kappas way better.
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December 2023 by Marisa T.
Amazing selection of everything. Staff is always helpful and knowledgeable about products. They do a lot of tastings. They offer events which I've never been to but maybe someday!
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November 2023 by Davyana Ross
The workers were rude. They had an employee follow me & deny of me of my purchase because of “what they believed to be the case” after we had already discussed the situation and told them they were in the wrong in which they agreed as well and STILL told me I would not be able to leave with anything even though I am of age and had a valid ID. They accused me of coming in, leaving “two of my friends” I genuinely had bumped into. They denied me of service and targeted me while I was the only person of color in the store since the second I walked in. I believe they’re racist and weird
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November 2023 by Mindy Tran
Poor customer service. The employees were rude, his name is Mitchell, & the guy manager that had his hair tied in a ponytail is also very rude. However, one particular staff is amazing. I think her name is Kerri Lee. I had a lot of questions & she was really patient with me. She answered all my questions and helped me find what I needed.
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November 2023 by Valentina B.
Placed an order online for delivery in the evening. Delivery charge was 8.99 as opposed to the daytime charge of 5.99. Gave explicit instructions while ordering on how to find my house. Delivery time was set for between 5 and 6 pm. 6 pm came and went. At 7 pm I received an email announcing that my delivery was on the way. No apology for the lateness, no explanation. This company uses Door Dash for its deliveries. The usual procedure is that the Door Dash driver sends a text with a link to a GPS map so that you can track their approach. I never received this text. At 7:30 I got another email from Total Wine saying that my delivery had been cancelled because "no one was there to accept it or the driver could not find my address". It went on to say that if I still wanted it, I should call them within 45 minutes and reschedule. I rescheduled as instructed for the next morning at 11 a.m. The delivery charge was 8.99, which is what is charged for evening deliveries. The order came with no problems, I got the usual text from Door Dash so I could track it. My problem is that no one apologized for the initial delivery being an hour late, I got no explanation for why the driver could not find my address despite me leaving detailed instructions on how to find it. If they chose to ignore those instructions, that is not my fault. And I think that ripping me off for $3.00 is contemptible. It is not that much money, but it is the principle of it; even Instacart would not do this- they reimburse you the "Priority Delivery" charge if your order is going to arrive late and send an apology. Because the Door Dash driver did not text me as they are supposed to and ignored my instructions (besides being an hour late) I get the feeling that my order was not processed at all and this company just cancelled it for reasons of their own. Attempts to contact this company have gotten no response. I will find somewhere else more professional i.e with respect for their paying customers to buy wine.
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November 2023 by jack smith
Prices have gone through the roof since i started going here. They have a wide range of products, some good products, but they dont get a lot of new products, or many allocated products. The prices, man the prices. They just keep getting higher and higher. I know this happens at a lot of places right now with inflation, but total wine has been by far the worst w their price increase. Its like come to town w low prices to show ppl they have low prices and get customers to shop here, then slowly jack the prices through the roof.
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August 2023 by Derek Richardson
Great selection of bourbon and other libations. Great prices. Definitely a place to go to find selections that NH does not stock.
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August 2023 by Janice Whitney
Thanks for the bourban.. omg I can't remember his name,it was August 11th about 1130 am.great suggestion. He loves it.. on to what I think may have been the manager. Thank you for looking for my product the Fabrizio I appreciate that and to the cashier who signed me up for the rewards points thank you. You were a gentleman
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August 2023 by Nicole S.
I normally like this place because it has a lot of options. Except recently I've been buying 2 Chicks. July they charged $11.95 & now they are charging $14.99 . About a $3 up charge seems excess.
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August 2023 by Toni Shpuza
Very good store and has all kinds of drinks, friendly staff and always is someone to help you find what you are looking for. Clean place and organized.
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August 2023 by Winnie H.
The Everett store ran by racist employees, we were a small group of 5 people aged from mid 20s to mid 30s and Asian who were trying to purchase cigars and alcohol browsing. First, there were an employee blocking at the door and we felt like being profiled at the first door. As soon as we entered the store, we were asked to see IDs in order to shop. One of us left the physical ID but have a digital ID on the phone, but the manager didn't say anything about the requirement to have a physical ID to shop/browse. She decided to wait outside and another member joined her. Then we were being followed by several employees in different isles. Looking around, there were other customers who are Caucasians and were not bothered/harassed or followed. They would rather watch in the background then came up to me and offer assistance. Originally, we were planning to purchase a small bottle of sparkling wine and some cigars. One of the employees opened the door and check our ID to get into the cigar humidor. After picking out everything wanted, we headed toward the cashier. The cashier did not ask the customer in front of us to check their ID, but the first thing is to check our IDs, even though one of our party members wasn't purchasing anything and halfway out the door. Cashier screamed at her to show ID and when we asked the the reason behind the constant ID checking and she snapped at us saying that she's only doing her job and there was a law passed that they required to check ID, which clearly wasn't true, since she didn't ask the people in front of us, whom are Caucasians. We pointed out the manager and the other guy at the front door had ALREADY check the IDs before letting us in. The cashier continued yelling at us and clearly they DO NOT care about customer service. In that short 30 minutes trip, we all felt being targeted and the employees were straight up racist!!
