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January 2024 by Derek P.
Worst stay. Booked on expedia two days in advance. Got to the hotel for the kid to laugh and say our already paid room was canceled by expedia. He said no rooms were available, and there was nothing he could do. So i called Expedia for them to say they didn't cancel our reservation and they would call the hotel. After an hour, waiting on the phone, the girl said the hotel gave us a new room. So we go back in, and the kid did not explain what happened or apologize for any misinconvenience and seemed like he did not want us their. I do not recommend this hotel. He said no rooms were available but no cars in parking lot and i saw some empty rooms being cleaned.
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December 2023 by Simah S.
I met to view a room for my daughter's wedding and advised I had 150 people. I was told it would fit approx 115 comfortably so I decided I would knock the list down to 115. We viewed the room and how we would have it set up. She gave me prices and I then asked any other charges I want all bottom line prices and she agreed yes that's it no other surprise charges. I thanked her and said I will get right back to her. I then told her it was a wedding for two woman so she wouldn't be surprised and she said no problem. ONE HOUR LATER I received a message they they had a meeting after I left and came to an " executive decision that the room could only fit 85 not 115 and they had to add $250 for clean up." Weird how she said no other charges and 115 people. Once they hear it's a gay wedding the price went up and guest went down. If you want to change prices coincidentally after I leave it should be your new price going forward not to someone you quoted prices for already..GAY OR NOT!!! I will never step foot at this location again!
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October 2023 by Bill M.
We showed up for our reservation and they were housing Illegals in the hotel. Nope! We left!
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October 2023 by juhleb
The resort is in a great location and we enjoyed having a room with a view of the marina. Easy walkability to coffee shops and mom and pop stores. The resort is going through some remodeling but not bothered by it. The room was very clean. The only draw was the AC turning on, especially when sleeping, was loud. All in all, we would stay there again.
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September 2023 by bettywR401ML
The hotel is in desperate need of a face lift and repair. The back door entrance from the parking lot was broken and anyone could get in. The first night we were there people were partying in the hall until around 2am. The hotel staff did nothing to quiet them down. When I tried to call to complain the phone in the room didn’t work. For the price we paid I would have expected more. The pictures on the website do not represent the rooms well. Make them look much better than they are. Stay away spend the extra few dollars and stay some where else. You’ve been warned.
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September 2023 by 721alyceg
I wish the room was as great as the location. The coffee maker and microwave did not work and not all lights had lightbulbs. Very noisy! Big Harley’s in the parking lot right outside my room. I understand they charge $30 extra for our dog…I always call ahead to be sure there will not be a problem. I was traveling with my 91 yr old mother. I asked when I called about early checkin and was told it wouldn’t be a problem as long as the room was ready. Upon arrival (1.5 hours before official checkin) I was told it was a $30 charge for checking in before 3. I’ve never encountered that charge before.
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September 2023 by Stacey Pavao
We didn't have food but drinks and entertainment were
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September 2023 by pearsona411
Clean room thank you for the back door access to the marina Also pet friendly for my service dog Didn’t get a chance to use indoor pool but quiet for work and the staff was helpful and quick when I needed the room fast
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August 2023 by Scott S
Older hotel with what appears to be a lot of work going on to spruce it up which makes it appealing at reasonable rates. However the bed was so hard it was a long night as I found it impossible to sleep on. I never knew they made mattresses that hard. I also had some challenges with the thermostat on wall controlling the room unit by the window. If you like extremely firm mattresses and want to stay away n the area at a reasonable price, this is the place for you. Nice people at desk.
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August 2023 by Eric G.
The hotel is under extensive construction, which it desperately needs. It was run down and has lots of problems. The air conditioning didn't work in my room. The ice machine doesn't work. The hot tub is boarded up. It has old and tired carpets and furniture. It may have been nice once. Not right now.
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August 2023 by 854jeffc
Nicely located within walking distance to restaurants and shops. Nice view of the marina and friendly staff were great. They also have a gym and other amenities. Glad we chose to stay for a relaxing night.
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July 2023 by patricialC7812IL
Absolutely not a resort! This place is very dated and I don't think rugs were ever replaced and musty smelling. No elevators and our door I had to slam my body to open it. I had sleepless nights due to very hard bed. I complained to the front desk and was told they could not help no rooms available.
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July 2023 by Henry A
This motel is outdated, not kept clean, and extremely noisy! I don’t think anything else needs to be said, other than try to stay somewhere else. The staff is numb from complaints, so they don’t help at all. Some of the rooms have a drain flies in the bathroom. Like a lot of them.
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July 2023 by C C.
Service was horrible not so much as a hello when we walked in. Woman at the desk was super rude when we asked any question. We go up to our room and there are globs of HAIR in our bathroom and bathtub and on our towels. There were USED QTIPS on the floor. Then we go to plug in our phones to charge so we can get up for our triathlon in the morning. No lights work, no outlets work, there alarm clock because of no outlets work, no coffee in the morning bc no outlets working. They charged us for a room with ZERO amenities. When we went to check out we were asked what we'd like and we said 50% refund would be fine. Steve said I can do 50, we're like great. We could have asked for a full refund but didn't. I check my statement later and they only refunded $50! For NOTHING working in the room that was disgusting. Alsp the management and owner refused to call us back after several attempts and Cody said that means theyre not going to do anything about our horrible stay and non working rooms. DO NOT STAY HERE!
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July 2023 by ccA7001RC
Service was horrible not so much as a hello when we walked in. Woman at the desk was super rude when we asked any question. We go up to our room and there are globs of HAIR in our bathroom and bathtub and on our towels. There were USED QTIPS on the floor. Then we go to plug in our phones to charge so we can get up for our triathlon in the morning. No lights work, no outlets work, there alarm clock because of no outlets work, no coffee in the morning bc no outlets working. They charged us for a room with ZERO amenities. When we went to check out we were asked what we'd like and we said 50% refund would be fine. Steve said I can do 50, we're like great. We could have asked for a full refund but didn't. I check my statement later and they only refunded $50! For NOTHING working in the room that was disgusting. Alsp the management and owner refused to call us back after several attempts and Cody said that means theyre not going to do anything about our horrible stay and non working rooms. DO NOT STAY HERE!
