-
April 2024 by Halle Prentice
Extremely kind and helpful tellers! Made what I thought was a very complex situation quite simple! Answered every question with speed and great knowledge! A lot of salty and ungrateful people in this branch tho ? not the workers, the people in line
-
December 2023 by CR W
Entered waited a long time to be told needed an appointment. When informed person which country we were from she made a face and walked away to have someone else help us.
-
December 2023 by John Senra
I have been a BOA customer for 39 years. I have never experience such poor service. They have closed a number of local branches and two ATM's . the remaining ATM's are constantly down, not dispensing cash, not accepting deposits , card / touchless reader not working or simply just out of service.Not to mention the long lines waiting to use the ATM.
-
June 2023 by Thomas Sneed
So far I've had great experiences at this branch. I opened a checking and savings account and the staff was extremely helpful and professional.
-
May 2023 by Tea Stir
I have been here only to get quarters, and it's atleast 25minutes standing in line.They should get better management.
-
February 2023 by Dayli ZK
ATM’s are out of service frequently, sometimes it won’t even allow you to make a deposit, like really (tried depositing with the app, n refuses bc of not getting a good picture of the check, when it looks completely perfect. They really need to update on those ATM’s, they are SO SLOW!!! And you have to make an appointment even for the smallest little thing you need help with.
-
January 2023 by Iris Camacho
ATM’s are out of service frequently, sometimes it won’t even allow you to make a deposit, like really (tried depositing with the app, n refuses bc of not getting a good picture of the check, when it looks completely perfect. They really need to update on those ATM’s, they are SO SLOW!!! And you have to make an appointment even for the smallest little thing you need help with.
-
December 2022 by Charlie Clarke
Horrible all 3ATMs are broken there is no customer service at the door this bank is closed.... And if it's not then they refuse to actually help their customers
-
August 2022 by Google User
Awful service. I don't even know why they have any employees in the branch at this point. It's allessentially automated. Almost everything is done via the atm machine now, god forbid you have to talk to a teller you'll wait in line all day. Managers are very unhelpful, if you have any issues you'll be told to call customer service or go into the banking app and figure it out. I'll be ending my relationship with BOA and moving my money elsewhere after using them for 10 years. This bank is a joke.
-
August 2022 by Joe Cole
Very rude staff who are not going out of their way to be helpful. After visiting this branch, I really want to change banks. I was already aware of BoAs negative impacts on our economy and bad business practices. But it is just so damn convenient.Sadly this is the only one in the city that actually employs people, and they are so rude it might incur rage.
-
August 2022 by Kevin V
Made a deposit and it’s not showing up they don’t answer the phone.
-
July 2022 by Mariah griego
I have always heard mixed reviews about this branch and location and the bank itself.. I decided to go in today to try and open an account and possibly cash a check. I called early this am when they opened. After reading the reviews written below I'm not surprised. Shayna was VERY rude and embarrassed me. She shook her head and immediately gave me an attitude that check wasn't for this bank and if I don't have an account she refused to help me. I'm so glad I don't have an account here and I'm not looking forward to opening one anymore. I unfortunately didn't get tellers name who I spoke with this morning but I wont forget how Shayna made me fell. I wasn't aware of policy and she didn't have to be so condescending and rude. Staff is very unprofessional and I'm surprised this branch is still opened. I wont ever come back here or think about opening an account or money in a bank that doesn't value customer service. Also wanted to make a note here she was frustrated with customer before me. and was talking about him to co worker before helping me and I did not catch her name. Hope management is pleased with staff. I asked her why she was giving an attitude she got red and said she wasn't. Tried to call branch back to make a formal complaint and kept getting hung up on. Worst branch and bank ever award goes too!!
-
May 2022 by Britt S
Don't attempt to go here on a Saturday! Line was so long, they require an appointment. What is a working person to do when they don't provide convenient hours??? There are no other branches open!!! The final straw was, the guy in the front was extremely rude, and told me to go stand in line for counter service, who then rerouted me back to him. Thank for wasting my time for nothing!.
-
February 2022 by Avery Schnare
This branch was very unprofessional with me. I went in at 9am when they opened to close a cd. The women took my info and promised me she would look into this and call me shortly. I asked if I should just make an appointment and she insisted on just calling me later. Surprise surprise I never got that call. Now a few days later I just went to Raynham 10 minutes before they closed and they took me with no appointment and did all the research right then that the other branch wanted to call me back for. After confirming everything they closed out my CD as I asked and they were very polite and helpful. Bottom line don't go here!!!
-
January 2022 by John D
Awful service. I don't even know why they have any employees in the branch at this point. It's allessentially automated. Almost everything is done via the atm machine now, god forbid you have to talk to a teller you'll wait in line all day. Managers are very unhelpful, if you have any issues you'll be told to call customer service or go into the banking app and figure it out. I'll be ending my relationship with BOA and moving my money elsewhere after using them for 10 years. This bank is a joke.
