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October 2024 by Aunty Becca
I was supposed to close on a house at 9am tomorrow; and the bank pushed closing a whole week with no reason as to why. I’d give negative stars if I could.
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October 2024 by Rose Silveira
Bank 5 hell no I hate that bank .I banked there since 2017. I was treated so bad in 2023 by paula ribeiro and the manager poor customer service they both need to get fired. They treated me like a criminal cause they would not let me in the bank to cash a check .they wanted me to go ro the drive through I don't drive. I was concerned for my safety. They let me in eventually but threatened to call police on me when I stated how I was treated
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September 2024 by BOBBY GREY
This BANK SUCKS EVERY TIME I ORDER ANYTHING AT ALL ONLINE THESE CLOWNS LOCK MY ACCOUNT HOLD THE TRANSACTION DONT CALL ME. I ONLY FIND OUT BY CHECKING MY ACCOUNT AND ALL MY ORDERS GET DELAYED OR I HAVE TO REORDER . THIS BANK SUCKS. IF YOU ENJOY SHOPPING ONLINE DO NOT I REPEAT DO NOT USE THIS BANK THEY ABSOLUTELY SUCK.
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September 2024 by Trinity Furtado
Went to this branch today to open a new bank account and I highly recommend. So friendly, welcoming, professional and understanding.
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May 2024 by Switch
They were great with setting my nieces up with their accounts!
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November 2023 by Joseph M.
Since Kyle has left this place. They have no idea what customer service is and I'm leaving.
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July 2023 by Brazilian green and yellow eye Alexander
We are so grateful for Wilfredo and his team members for the help with the process of buying a house .Maria and William
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June 2023 by Joey Cabral
Very professional and great at their job.
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February 2023 by Javier Rosa
Local bank is focused on their customers individually, best bank in the area ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
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September 2022 by Kelli E.
I had the worst experience while trying to obtain an energy efficiency loan through them. So much run around and chasing and complete poor communication from them. Their website states that debt to income ratio only for loans over $15,000. My loan was under that. Yet they still used that as an excuse to decline my loan. Of course my debt to income is high, I just purchased a home! My credit and income was more than enough to qualify. Even getting a co-signer didn't help as my partner is a independent 1099 employee. And due to Covid was forced to go on unemployment in 2021 for 2 months. So apparently that made him automatically ineligible despite his income the other 10 months being more than enough to qualify. . Nonsense. It was acceptable for us to obtain our mortgage but not a heat loan? Such an awful experience here. Take your business anywhere else besides this place.
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September 2022 by kevin cabral
Been with Bank5 for many, many yrs now. Great customer service. Their security team is fantastic.
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February 2022 by Angela Melo-Pavao
The crew there is just unbelievableProfessional and just so helpful. Everyone of them have gone out of their way to help me. Above and beyond-hard to find these days
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November 2021 by Taylor Hilst
Claudette and her team (especially Danielle and Lindsay) were absolutely amazing to work with. SO responsive, even during off-hours, and worked incredibly quickly. I would HIGHLY recommend, especially for first time homebuyers!
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July 2021 by Lauri S.
When I deal with the tellers they are very helpful. I like this community bank. The fees are minimal compared to the other banks I have used.
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April 2021 by Geoffrey Baylies
Luke + and Steph rule.
