PetSmart is a large pet supply and service retailer that offers a wide range of products for dogs, cats, fish, birds, reptiles, amphibians, and small animals. Customers can shop online and pick up items within two hours at their local store. Many store locations provide services such as grooming, dog training, pet boarding, PetSmart Doggie Day Camp, and adoption opportunities. The staff at PetSmart are generally friendly, helpful, and passionate about animals, making shopping a pleasant experience despite frequent understaffing. Customers praise the knowledgeable fish staff and the helpfulness of supervisors, especially when handling returns or exchanges without receipts. The grooming services receive high marks, with dogs coming out looking and smelling great. However, some find prices to be high compared to online retailers, and stock levels, especially for store-brand canned cat food, can sometimes be limited. Overall, customers appreciate the friendly staff and quality services, though some note that the store's selection and prices could be improved. The store remains a popular spot for pet owners who enjoy browsing and taking their pets along for a visit.
