Pure Medical Equipment & Service provides exceptional customer service where the staff consistently goes above and beyond to help patients. Employees are described as awesome, extremely pleasant, and having great bedside manners. They are super helpful, thorough, patient, and kind, especially when educating patients on equipment like CPAP machines. The team is known for jumping in to assist with complex issues, including navigating insurance coverage, handling address changes, and coordinating with doctors' offices. They follow up and check in on patients, showing they truly care. The owner is also responsive and proactively alerts customers to important insurance and compliance matters. Customers report a total 360-degree positive change from other providers, noting that the service at Pure Medical is far superior. The overall experience is highly recommended, with patients feeling they can count on the staff for reliable support.
Wanted to say how great Lorraine is.Very helpful pleasure to talk to.
May 2026
Lorraine was friendly, helpful, and knowledgeable about the different PAP equipment and made reordering supplies easy. I like this DME supplier much be more than my last provider.
May 2026
Each time I call and speak to Lorraine she is such a pleasure to speak with. She is a great asset to the company as she makes your customers feel well taken care of. I look forward to my calls with her as I have always had a wonderful experience.
