Rhode Island Novelty is a well-known company that has been in business for nearly 30 years. They are a leading designer, importer, and wholesale distributor of amusement toys, novelties, giftware, and incentive merchandise. The company offers a wide range of high-quality products with innovative designs and competitive prices, making it a popular choice for customers looking for fun and unique items. They also provide sales and customer service aimed at delivering a good experience. However, customer reviews indicate mixed experiences. Some customers find their products to be good quality, but dealing with customer service can be challenging. Difficulties include trouble placing orders, issues with incorrect or missing items, and delays in refunds. For example, one customer received fewer items than ordered and faced problems getting a refund or replacement, which was not handled smoothly. Another customer received faulty, dirty toys and struggled to get a refund or return label, although they eventually received a refund after multiple contacts. Overall, while Rhode Island Novelty offers a large selection of fun products at good prices, their customer service has received criticism for being unhelpful and difficult to work with. Customers appreciate the product variety but suggest that improvements in customer support are needed.
Several orders and always get it within two days. They are fast and efficient. Quality is really good so far.
November 2023
The website update looks great and is easier to navigate. The staff are friendly and helpful when picking up orders.
July 2023
While the products are good quality, it is easier to simply order through Amazon. Dealing with this company’s customer service is neither enjoyable nor easy.
