Rhode Island Novelty is a well-known company that has been in business for nearly 30 years. They are a leading designer, importer, and wholesale distributor of amusement toys, novelties, giftware, and incentive merchandise. The company offers a wide range of high-quality products with innovative designs and competitive prices, making it a popular choice for customers looking for fun and unique items. They also provide sales and customer service aimed at delivering a good experience. However, customer reviews indicate mixed experiences. Some customers find their products to be good quality, but dealing with customer service can be challenging. Difficulties include trouble placing orders, issues with incorrect or missing items, and delays in refunds. For example, one customer received fewer items than ordered and faced problems getting a refund or replacement, which was not handled smoothly. Another customer received faulty, dirty toys and struggled to get a refund or return label, although they eventually received a refund after multiple contacts. Overall, while Rhode Island Novelty offers a large selection of fun products at good prices, their customer service has received criticism for being unhelpful and difficult to work with. Customers appreciate the product variety but suggest that improvements in customer support are needed.
Got here 4 days past delivery appointment because of truck breakdown. They still took me 4 days later no issues at all and plenty of space to maneuver…
April 2026
Fast loading but they open at 10.30 am shipping yes they have clean washroom to use for driver
April 2026
Great products, great prices, great people and great customer service. Enough said!
