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August 2023 by Jean Frankian
I tried to do pickup but did not have internet access. That was not a problem for me. I went into the store and told the person behind the counter what I was to pick up. As I initially approached him, he was not doing anything. Not sure if he was playing on his phone, but clearly he seemed irritated that I interrupted his trip to space.He walked maybe 10 steps. I ordered a trash can, he stood with the can dangling from his finger with blank expression on his face. I told him I could handle putting it in my car.I do really like this store, but I am sure it is difficult to get help these days. A "warm body" is what someplace have to settle for these days.
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August 2023 by Mark Murray
There are some great team members at the Falmouth location. Always helpful. Especially the folks when I refill my LP tank. Great service!
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July 2023 by Daniel Frawley
I took advantage of the 15 percent off online purchases. There was a glitch in the paperwork that the associate quickly fixed. The item was ready. I also noticed your large selection of Stiel products. He said when I come back he will be glad to demonstrate any tool. Very professional.
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July 2023 by Ira Gray
I picked up a couple of small items I needed but what I really need (hemlock mulch) you don’t have and can’t give me a timeline on when you will have more in stock.Just disappointed…I will certainly wait for you to get more because the mulch you carry is so much better than the mulch at the “big stores”!
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July 2023 by Sylvia Ashley
Customer team member was very friendly and helpful by bringing my purchases out to my car. I give the 3 star rating because the item I bought is defective and was the last one at my local store. I now have to decide what to do, return it and order one online if any other stores have any. Then have it delivered. I'm having bad luck with caged feeder to keep the squirrels out. This was a replacement from a different company.
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July 2023 by Ellen Long
Aubuchon Hardware in Teaticket is the best! Whenever I need to pick something up for a big or small home project, someone is always there to help and guide me to get just what I need.
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June 2023 by Markie Hu
Ran into an emergency at home, on Sunday night when everyone else was already closed. This spot was *one minute* from closing and they still answered the phone. They took my order and left my product outside for me so I could pick it up after closing. Absolutely wonderful service, above and beyond.
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June 2023 by Ginger Rabesa
I had purchased a garden tool for my son but discovered he already had purchased one. Didn't have my receipt and had removed a sticker but they took it back no questions. Thanks, Aubuchon!
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June 2023 by Lexi K.
Everyone in this store was helpful and friendly. The two young men in paint were very knowledgeable and patient with a new-ish to painting furniture person-they took time to talk through paint options. If I lived up here full time this would always be my go-to hardware store!
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June 2023 by M.Taylor Burtis
Online ordering was easy and order completion and notification was timely , store pickup was great , everything was in one place. The only negative was the interaction with the counter person. Maybe it was a bad day but using an old expression - they seemed to have sucked lemons. Wicked cranky.
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June 2023 by natali t.
In one word -- terrible. Staff is beyond rude and unhelpful. Better options elsewhere don't even waste your time. Good luck!
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June 2023 by Joe Pedulla
While I enjoy the store. It is very close to my neighborhood. I find most of the sales clerks not very friendly and approachable. There are infrequenet "thank yous" and greetings in general. Some times I feel that I have entered a place of depression devoid of appreciation for the customer
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June 2023 by meredith harris
Needed a gas can for lawn mower. Shocked it was over $30 when it should be less than $20 but so happy the cashier let me kno about ur gummy worms on sale
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May 2023 by Gregory Nicoll
Staff super helpful. Highly suggest online ordering, it's quick and easy. Goods are waiting at the door by the time I arrive!
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April 2023 by Beth Juaire
I went in looking for a extendable magnet for grabbing a fallen screw in a jukebox. Matt helped me and was one of the most pleasant sales people I've ever met anywhere. Kudos!!!
