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May 2025 by rob betters
Buyer beware. I needed a box to ship a package, a small box. The charge was three bucks. They then wanted three dollars to put tape on the box. They then wanted another 3 dollars as a service fee for putting the three dollar tape on the three dollar box.
After questioning them, the young kids said that is the price. Only after I said no thanks they offered to drop one of the three dollar charges. They were then rude as could be.
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April 2025 by Colleen Austin
I live closer to the Mashpee location, but their service and attitude is terrible.
I come to Falmouth because they are efficient, fast and friendly. Much better customer service all around.
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March 2025 by Person form outer space
Best ups store I have been to. Service was extremely quick and helpful. The young man named Ethan was very helpful to me. Every time I go, I want Ethan to help me.
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February 2025 by A Z
I had a very disappointing experience at this UPS Store. The service was inefficient, and communication was extremely slow. They did not provide me with any options and ended up charging me $122.73USD just to ship a single piece of paper. On top of that, I had to pay an additional $131.70CAD in brokerage fees myself. To make matters worse, they didn’t even give me a receipt. I would not recommend this location to anyone looking for transparent and efficient service.
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November 2024 by Ron O'Keefe
Excellent service, hard working ,friendly staff, and very knowledgeable and helpful. My go to UPS store.
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September 2024 by Zoe Miller
Nico is amazing! My favorite ups location. Everyone is always so friendly and helpful!
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August 2024 by Catherine
grey haired middle aged woman abuses customers; the only garbage is her existence
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August 2024 by Hex Queen
grey haired middle aged woman abuses customers; the only garbage is her existence
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August 2024 by john oconnell
Tried phoning multiple times with only a
Auto message with address and hours
I needed something notarized
Finially drove to location only to be told by a woman sitting in office on her cell phone that you have to make an appointment
I’m Not sure why no one could answer phones? And save me the trip
I asked if there are any appointments available today as I would wait and she told me to go online and check
I left and went to a competitor who graciously took care of everything
Won’t be back
I will say my local ups store in Acton is absolutely amazing and goes above and beyond to help and always answers the phone!
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June 2024 by K Anthony
I never thought I'd write a positive review for a UPS store, but everyone here was so incredibly friendly and helpful. Quite literally the nicest postal people I've ever met.
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June 2024 by Debbie Umina
I needed to send a fax to my doctor. Your employee, Andrew, was very helpful retrieving the information from an email on my phone, and faxing it to my doctor's office. He was kind, he listened, and his customer service was excellent. Thank you UPS!
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May 2024 by Tyler Slom
I had a pretty difficult pack and ship to take care of. Andrew at the front desk made the process very simple and painless. Great service.
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April 2024 by nicole cleary
I had a very difficult doing a return. There was a young man, named Max that saved the day. Very knowledgeable, friendly and helpful. I appreciate your time and efforts. Thank you for your help, Max!!!
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December 2023 by Jill Damplo
I have only good things to say about this staff. Sarah and Misty are quick to offer help and are the go-to people. Andrew is always helpful. They’re a terrific staff!
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December 2023 by ann m
Every single time I go into the East Falmouth UPS store, i get friendly, prompt service. The line moves quickly, if there even is a line. It's not a "chore" for me to have to go to the UPS store.
