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March 2023 by Lauri B.
I needed to purchase a new wheelchair for my mother and wasn't familiar with Agawam Medical but so happy I stumbled upon them! Aleesa & Amy we're very helpful and bent over backwards to assist me with my many questions, measurements etc! Thanks so much !
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March 2023 by Greg G.
See my review about them on Connecticut Medical Supply - their other location. This location has a showroom and I believe it is where all deliveries come from!
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January 2023 by Kelly J.
Terrible costumer service! No sympathy or compassion for the disabled who desperately need and depend on medical equipment. They seem to be a company looking to make a quick profit off the disabled community.
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January 2020 by Dale L.
I was in need of a new hose,mouthpiece,connector,top part and bottom parts for my nebulizer. I figured since i got the last parts from them a while ago there would be no problems. Well i was wrong. This lady that answered the phone was rude and said it would cost me about $5 . That didn't bother me. When she said they don't deliver because the order was $5 ,that made me mad . I told her I'm disabled and i need this asap because i can't breathe she didn't care. My aunt has the same insurance as me and she said we don't take that insurance she was full of it. If i can help it i won't call them again they suck.
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September 2019 by Barbara H.
We got emergency medical supplies through Agawam ordered by VNA hospice and could not have appreciated the delivery personnel more (Gerald especially and Joe) .....they were considerate, effective, set up and explained everything and felt like part of our family for the brief time they were here. We will always remember them and were grateful for their support and help. Thank you again!
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July 2019 by Cindi Moss
So very helpful. When you need medical supplies for an injured family member, this is the kind of care & attention you want.
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June 2019 by John T.
A change in our medical insurance provider forced us to find a new medical supplier for my compressing stockings, and it turned out the closest firm in Western Massachusetts who accepted our plan was Agawam Medical Supply. They were helpful and friendly when my wife called them and just the same when we made the trip from Northampton. After my leg had been measured for correct stocking size, it turned out that the style I preferred wasn't in stock. They ordered it for me and had it delivered within the week. In sum, the staff is professional and friendly, the brand of compression stocking they carry is of high quality (which I can't say about our previous supplier), and they were true to their word as to when I would get the stockings. I was very pleased and will certainly return.
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June 2019 by Marrella P.
The intake persons are rude and not helpful. I would go to another supply company. They don't seem to want to resolve issues or further investigate if current health insurance covers products ordered.
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April 2019 by Richard Valente
Excellant Service,Fast,Efficient,Friendly
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April 2019 by Jude W.
Have rented medical recliners for prior surgeries at $100 per month well worth it. Called to inquire if could do a two week prorated extension for $50 said no only monthly, guess they don't need the extra money, shitty way to ensure return customers
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December 2018 by Tracy G.
Boy, do I wish that I had read these reviews before trying to do business at this place. The day of a visit to my doctor, I brought them a prescription for an arm brace to address "tennis elbow" diagnosed by my doctor that day. I was assured by the worker that she would call me "tomorrow" to tell me if the brace was ready or what my insurance company might cover. I did not receive a call, remembered when a relative asked how my elbow was and called them on Tuesday, which was several days later. An employee, who sounded like the same woman I had dealt with the first time, explained to me that the claim was pending but the insurance was not likely to cover it. I told her that I would pay for it, then she said, "We can wait a few more days and get their final answer." I agreed. Again, waited several days, no call from them despite her assurances that she would call me about it. I called the insurance company myself, and they confirmed that it's not a covered benefit. Fine, so I called Agawam Medical Supply again. I said to the person who answered, "I'd like to make an appointment to get my arm brace. You already have my prescription." The worker replied, "We don't make appointments, you can just come in." I went into the store the next Saturday. I am now 2 weeks out, have no brace which is supposed to relieve an actively painful condition and never received a call from them, all contacts initiated by me. A different worker greeted me, told me that I needed to wait for the other who had gone out on an errand. I waited about 15 minutes, she came back, measured my arm and showed me 2 braces. The one I preferred was a size too small. I asked her to order the medium size, she said that she would call me when it was in. This was about 2 weeks ago and have never heard from her again. Ridiculous and I'll be damned if I call yet again!
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September 2018 by Armand S.
Unfortunately the lowest score I can give is a single star, Agawam Medical does not deserve it. I have purchased several power wheelchairs in the last 20 plus years and have NEVER experienced the level of service I have with Agawam Medical Supply. Even now, a month after accepting delivery of my new chair I am sitting here waiting for a representative to arrive and make a repair. Do yourself a favor and do business elsewhere.
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January 2018 by John C.
I wish I could give this place zero stars. Rude/ incompetent employees, their rental equipment is dirty and often times broken. Please do yourself a favor and take your business somewhere else!
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April 2017 by jason
Great service
