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October 2023 by Michael Larouche
Jaimee and his Autobody Team transformed my Mazda Mx5 back to perfection! I trust these guys to take care of all the details in a friendly & professional atmosphere!Mike LaroucheService: Auto body & trim repair
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September 2023 by Chris
I would definitely recommend using Aldrich. They make getting your car fixed very convenient.Also, if you need a rental car then go to Aldrich first and they can help bring your rental car directly to Aldrich.Services: General repairs & maintenance
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August 2023 by Zaylie Matesowicz
Finished my car early, kept me updated and did a great job! Highly recommend
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June 2023 by Vertigo
I really appreciate this place! I am very attached to my car since it's the first one I bought with the money I earned, however I work at a place with an awful parking lot. My car got scraped by a hit and run and I was devastated, it looked awful and I decided to get it repaired. My insurance heavily recommended me here even though I live a town away but I'm glad they did!This Aldrich was super easy to work with and very helpful since this was my first time going through this type of thing. My appraiser Mark answered all my little questions and never made me feel like I was a burden. The receptionists were also very kind and helpful as well!All around do not have a single complaint. When I received my car back, it was so clean and beautifully taken care of. Thank you so much to everyone here, they deserve all the praise and business they get! They're worth it! And the Dippin Donuts next door is a fantastic bonus pit stop! ? ❤️
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June 2023 by Keri P
Quick arrival, super nice guys. I would give 5 stars but I had my car towed to my mechanic then a few days later I had it towed back. There was a price difference of $20.00 for the same place, time, mileage, etc… but different drivers. I’d definitely call them again!
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June 2023 by dan la sure
Can't say enough about Angel! He came out and towed me on a Friday evening. Definitely recommend this company for the best service!
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May 2023 by G C
Best of the best. Trusted by most insurance companies as a single quote source, very easy to work with
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April 2023 by Melody Read
I waited three months for repairs to start. They inspected the vehicle In February so they could order parts in advance. I gave them an additional two weeks to get ready for the minor repairs. (It’s minor drivers side damage.) Now- in March- they are advising 14 days for repairs! I asked if it would be possible to get it back after 13 days so I can work next weekend at a hospital (40 miles away) and was told by Mark that didn’t look possible. He asked about my rental policy and suggested I use it. Are you insane!? If you need your vehicle back in a timely manner- don’t go here. If it were major damage I could understand but this is minor damage and the time frame is ridiculous. I would never recommend this company to anyone and I haven’t even got my car back yet! I cringe at the thought of what I’m going to get back. Pray for me. Obviously I’m going to need it.Service: Auto body & trim repair
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April 2023 by Jonathan Garcia
Insurance quoted almost 400 for tow. Aldrich was MUCH cheaper, awesome service. Driver was also very freindly.
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February 2023 by kayleigh salvi
So I saw my review was deleted (not by me) so I’m gonna be posting this again I was supposed to have my car towed but ended up not towing it because the tow guy said I live pretty close so it shouldn’t be a big deal and I showed him what was wrong underneath what was rubbing against my tire which was the shield that protects the tire and he starts ripping the entire thing off making matters worse my passenger side was bad enough and him ripping off the shield was the most dumbest thing he could do that’s what opinions I got from other people and other auto shops if you don’t know what you’re doing, please don’t touch the car always ask before you do something to someone else. I know nothing about cars so I figured he knew what he was doing but I should’ve spoke up so that’s my bad but seriously I don’t know what else he made worse underneath.
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December 2022 by Hannah Bergeron
I came in last week to see if they could fix my car. My drivers side mirror was dangling and is damaged from the accident that happened. When I came in they said they wouldn’t be able to fix it till February. Which is fine, I would’ve just walked out and found someone else. Then one gentleman said he could fix just my mirror this week and do the rest in February which is fine. So here I am thinking I’ll get my mirror fixed this week, but I get a call saying the boss said they won’t have time for it. What upsets me is why didn’t they originally ask the boss if they had time, and why are they waiting till Tuesday to tell me? When I could have already set up an appointment elsewhere. Here I am thinking I would be going in the next few days to get it fixed just to find out they can’t. So now I have to start all over. When on the phone with the man, he just says “the boss said no so we can’t do it.” Next time don’t offer something if you don’t know if you can do it.
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September 2022 by Raymond DuHaime
My son's car broke down while moving back to FSU from the Philly area. Aldrich towed his car to the local KIA dealership and I could not have been happier with the service. Heather was great to talk to on the phone and Doug, the tow truck driver, was fantastic as well. They are a top shelf business that I highly recommend!
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September 2022 by Kena Richardson-Wright
Brought my car in for repairs. When I went to pick it up I noticed new scratches on the passenger door (like another door was opened into it) and questioned it. He looked at my car with me, then we went in and looked at the drop off photos at which point he agreed with me. He told me to leave my car, they would take car of it and they'd call me tomorrow with an estimated date it would be completed. By the time I drove home (40 mins. he called and told me to come get it, that his boss decided they're not fixing it)! Went back to get it and when I challenged him; he asked me what the big deal was and walked me around my car to point out my other minor scratches! I told him that was irrelevant, that I brought my car in to be repaired, that I am very aware of any damages to my car, that I am extremely mindful of what cars I park next to and that I always check my car before I get into it when leaving any parking lot, that I don't need him to point them out. That doesn't mean his shop isn't responsible for damages that happened at his shop during my repairs. Needless to say it didn't end well...Very poor business practices and I would NOT recommend! He even went on to say that I was just looking for something for FREE!
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June 2022 by NoTorq STI
Older lady with white hair who works at the front office area, so rude. Does not even reply to a good morning or even says hi when you walk in. Just stares at you waiting to say what you want. That is not someone who you would want as the first person a customer will see coming into your business.
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May 2022 by Matt Diaz
Called Aldrich to get a tow on RT2-E about 25 minutes from fitchburg. The operator that answered the phone was very nice. However she said I'd get a call from a driver shortly. I waited 45 minutes before I called for an update. Same woman answered and called the driver who said he'd call me in 5ish minutes. He called me to tell me he couldn't do the job. I asked why couldn't he just tell the operator that. I waited almost an hour for him to say he couldn't do it? Then he responded saying "I'm the only one running this company I can't leave town" the whole time with an attitude.Service: Car towing
