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March 2025 by Justin O'Brien
They handed out a starter instead of my oil filter.
Returned the starter while trying to recycle the old filter. They then mock me for not accepting them just throwing it away instead of saying they won't take it.
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March 2025 by Kelley Malcolm-Hook
Replace friendly, they were so helpful fixing windshield wiper thank you again
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January 2025 by Kerwin Mercado
The disappointment level here is more than sky high. I want to begin by explaining that for yrs, I have been an AutoZone customer.
This particular branch turnover rate (Fitchburg, MA- John Fitch Highway) I assume is so high, because most of the time when I go there employees are different, and given what I had to endure today, it all makes sense.
I'm one of those organized people who has his day planned in advanced and avoids anything that could alter my schedule. Today, I called Autozone and asked for a battery. I was informed they had it, and also told me that "they will install it" but I needed to buy a 3 dollar kit, which I was fine with. I had some errands to run today, and left home with enough time (in my head) to get the battery addressed and fulfill my other responsibilities, only to be informed upon my arrival by the Manager that "he wouldn't allow his employees out with this weather".
I mean, I asked and your staff told me they would, but now, this!? How old are we!? 5?. Honestly, I was so angry because it was 23 degrees out not 10 like yesterday, and even if it was 10 degrees out, YOU told me that I was going to be taken care of, otherwise I would have gone to another store, but given I had just enough time to do everything else I had planned, I decided to stay, thinking it was going to be something quick -I was totally wrong-.
I ended up being there for over an hour since I had to do everything on my own, and I had never done so. My question is, WHY lie to the customer like that!?. I missed my doctor's appointment and could not do what I had planned, due to AutoZone staff not honoring their word.
Tim (your staff) told me over the phone that you guys would do it. He didn't say "possible" as the Manager implied he did. Please don't play with your customer's time like that. Don't promise something you can't honor. This is a really shady way of getting business, because believe me, had I known I was going to go through everything that I went through, I would have picked a difference AutoPart, and as you know very well, there are SO many others out there.
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December 2024 by M B
This is the best AutoZone I have ever been in and I give all the credit to VICTOR, he went above and beyond to help me with my car and it made so much of a difference in my world. Thank you Victor!!! I am forever grateful!!! 10/10 Made my whole day
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December 2024 by Lauralee Henry
I had a head light out and they were very helpful in finding the right parts and installing it. Love the auto zones guys. They brave the cold so we can get home safe.
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November 2024 by Sean Griffin
Great atmosphere
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November 2024 by Ann Marie Scatena
Chris went above and beyond to help me! I had a headlight that was out, and when he attempted to change it for me, it came back on. He treated me with the utmost respect and professionalism even though I didn't buy anything in that moment. 20 min later my headlight went out again, and I was unable to repeat his magic touch. When he touched it, it turned back on again, though I decided to go ahead and purchase another light so the problem did not persist. It was a little difficult to access the light, but he was persistent, determined, and knowledgeable, even while probably thinking I just wasn't going to buy it bc it turned back on again. The best decision was to purchase the item, and the best decision was to have Chris help me! Thank you Chris!
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November 2024 by J Cosme
I called in this afternoon inquiring about my personal project , of course I asked several questions that should have driven anyone out of their patience level but Alex remained super professional and was very clear , 10/10 service 👍👍
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November 2024 by Ash Lee
I want to thank Sean for he's excellent service and friendly attitude!
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October 2024 by C B
Very friendly staff (Dee I think?) Helpful and polite. Answered my questions without making me feel stupid because I know nothing about cars lol
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October 2024 by Amber
Oh no my experience at AutoZone was great they were very helpful in finding me a replacement battery for my car the only problem I had is that when I brought the battery back to them to have them put it inside my car come to find out that they do not tell me after selling me the battery is that my car would have to be factory reset and they did not carry the equipment to do it so that I would have to take it somewhere else and pay to have the battery put in in my car reset
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October 2024 by Zach Skinner (Zskinz)
Found a part for an old hard to find engine and Sean c was able to locate for me and also gave great advice and was very knowledgeable
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October 2024 by Rodrigo Lazcano
Sean c great costumer service
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October 2024 by Lisa Penski
Victor was absolutely amazing. The place was so so busy and he was taking care of them all. He even found the time to install my new car battery. Excellent customer service Victor, thank you!!
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September 2024 by Melody Ramos
Mike was awesome very helpful in helping me find the windshield wiper that I needed and even offered to install it for me. Super service!
