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November 2023 by Brenda Duerr
Very helpful! Great customer service
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November 2023 by nick shephard
Great help!
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November 2023 by Zulma Malave
Very well seevice
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November 2023 by jodi brady
Very fast and friendly
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June 2023 by Courtney McKnight
Place is a joke constantly ripping people off this isn’t the first time either. Today I went to get a upgrade don’t forget the phone is already active and they tried charging me a activation fee to switch a sim over get real what a joke I don’t recommend this store at all just order it off line…
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February 2023 by Meredith
I came in as my phone didn't work and I was panicking so I asked if I could join boost mobile and start and they did it all for me and they were friendly and knowledgable and even let me make a call on their landline to my loved one o they wouldn't think something happened to me. After that my phone has been working so great! So thanks everyone t FitchburgBoist Mobile!! You saved my butt,,?
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February 2023 by Georgann A
The gentleman who was working at the time of my purchase is a real asset to Boost. He was friendly, knowledgeable, polite and explained everything I needed to know. I will use this location as my store in the future.
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February 2023 by Melissa Egan
If there's a problem that needs to be fixed you always try your best to fix it great prices and customer service is always nice
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February 2023 by Sean Kelley
Worst ever girl was a worker and I mean not were she was offered after hours service for a 40 fee...I'm all set with that
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December 2022 by Crazy Angel
I have NEVER seen a worse phone service. Half the time my phone doesn't even work. Not to mention the employees here have absolutely NO CLUE what they're doing. I walked I. With a working phone ..walked out with a non working phone. UNACCEPTABLE. The manager threatened To keep my phone number. The employees started arguing in front of the customers. The gentleman that runs both that NASTY being blind store was ignoring me SIMPLY BECAUSE IM A WOMAN. Now I don't care HOW they treat women in your country but this is AMERICA. They're RUDE, CRUDE AND EXTREMELY UNPROFESSIONAL. If I could give ZERO stars I would. I don't expect anything to be done because well...it's Fitchburg...the town that God forgot. I WILL be changing phone companies ASAP. And I will NEVER step foot in this HORRIBLE establishment again
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November 2022 by Wilhelm Schmidt
Some of the worst customer service I have ever encountered. After trying to fix my bill because I was double charged for service, Boost would not even confirm my account information and demanded I pay another $100 for information on the account they also wanted me to pay $100 to keep my account open without even confirming a bill. Absolutely criminal behavior on their part, I will never use Boost again.
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October 2022 by Fallen Angel
I have NEVER seen a worse phone service. Half the time my phone doesn't even work. Not to mention the employees here have absolutely NO CLUE what they're doing. I walked I. With a working phone ..walked out with a non working phone. UNACCEPTABLE. The manager threatened To keep my phone number. The employees started arguing in front of the customers. The gentleman that runs both that NASTY being blind store was ignoring me SIMPLY BECAUSE IM A WOMAN. Now I don't care HOW they treat women in your country but this is AMERICA. They're RUDE, CRUDE AND EXTREMELY UNPROFESSIONAL. If I could give ZERO stars I would. I don't expect anything to be done because well...it's Fitchburg...the town that God forgot. I WILL be changing phone companies ASAP. And I will NEVER step foot in this HORRIBLE establishment again
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May 2022 by mary Brady
The employees were friendly but while deciding, I was told they would give me a phone for $10 cheaper than the listed price but when I paid, I paid for the listed price, so I was lied to! They did not have a case for the phone I purchased & made me uncomfortable when they spoke their native language to each other when they clearly speak perfectly good English. I feel as though they were saying things they didn't want me to hear or know what they were talking about which TO ME is very disrespectful & uncalled for.
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May 2022 by Paul Johnson
I hate the new phone you provided.My other phone was 4g and you sold me another 4g thought I was to upgrade to 5gWhat are u people doing live up to your texts you send.
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March 2022 by D9D
If I could give this place zero stars I would. They have no clue what they are doing there. We were switching to boost and decided to go here. This boost is run out of the "Bling Bling" smoke shop jn Fitchburg. In between both workers trying to port our 3 numbers over, they locked one of our numbers without us knowing.We left due to the boost people tending to multiple customers in their "bling bling" business instead of focusing on us. Very unprofessional and disrespectful and this whole nightmare lasted 3 plus hours with kids. We then went to a more local boost only to find out that the fitchburg boost not only screwed us on phone and plan prices, but failed to cancel our transaction to completion and therefore locked one of our numbers. This caused us to not qualify for a free phone because the number they worked on was permanently lost. We then called them back from our local boost and they were rude and would not help us unless we went back to them they said. This was false, since we had our local boost person there to confirm that we shouldn't need to go back and that we just needed to know the port they put that number through. They refused to assist us, but our local boost still saved the day as much as she could. Bottom line stay away from this Boost store, it should be shut down!!!