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March 2024 by Gary Poulin
I lost my car and my job over $1000 left on an almost $11,000 bill. They would work with me at all. I offered them $400 a week for 3 to pay it off. They wouldn’t work with me at all. Thanks Carstar!There has been no suggested payment? I suggested after I get my car to pay the rest off. You guys are not GETTING IT!!!! I CAN NOT PAY YOU THE $1000 UNLESS I HAVE MY CAR TO GET TO MY PARAMEDIC JOB IN WORCESTER! YOU OFFERED ME ON FINANCE THING AND I TOLD YOU MULTIPLE TIMES I DO NOT QUALIFY! IF MY CAR WAS DONE ON THE 27th LIKE I WAS TOLD MULTIPLE IT WOULD BE THIS WOULDNT BE HAPPENING! YOU EXTENDED THE DATE AND GEICO STOPPED PAYING FOR THE RENTAL! I HAD TO USE THE MONEY I HAD ASIDE FOR YOU GUYS TO KEEP THE RENTAL TO GET TO WORK SO I DIDNT LOSE MY JOB! YOU GUYS WONT WORK OUT A AGREMENT WITH ME THAT ALOWS ME TO GET MY CAR AND PAY OFF THE REMAINING $1000 IN A FEW WEEK TIME FRAME! YOU KEEP OFFERING SUGGESTIONS THAT YOU KNOW I CANT DO! I CANT PAY YOU WHAT I WILL OWE UNLESSSS I CAN GET TO WORKKKKKKK!!!But it doesnt matter the bank is going to take possession now.You could even put a lien on the car untill I pay the $1000 that I will owe. But no.NO car no job. No job I can’t pay you.3-12-2024So I get my car back and they live in 1800’s so they don’t take depit cards. I have to hit up about 10 ATMs to get all the cash out.Now I hop in my car. Turn it on and didn’t even move. Turn the wipers on and the wiper does flying off the car. ?♂️I’m sure my bumper will fall off in the next month.Please don’t waste your time here guysThey also begged me to take this review down.
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March 2024 by Melanie Castro
Super friendly staff, quick turnaround, Jen & Christine made everything super easy and they answered all my questions with great customer service! My car turned out amazing and good as new!
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March 2024 by Bryan Leskowitz
I had an amazing experience at Carstar. I got rear ended on the highway and sent the car there for $10k+ in repairs. I got hit pretty badly.. they estimated a 3 week repair window, with completion on 3/5. They called me two days ago to tell me the car was done! They finished it 9 days early. It looks amazing, even better than it did before!They stayed in constant communication with me the entire time, usually sending me text messages daily. They also help me setup a rental car for the time my car was in the shop. Jen & the team goes above and beyond making the customer feel appreciated. Thank you, would 100% recommend!
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February 2024 by bob bourque
Great service, great at keeping up to date about the status of my vehicle.
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February 2024 by Tanner Hickerson
Recently took my truck to get fixed after hydroplaning into the ditch after a snowstorm. I got the truck back and all the noticeable damage to the body had been fixed and it looked good. Initially I was quite pleased with it. Then the first rain I had to drive through I turned my windshield wiper on and the wiper arm popped off. I called Carstar to tell them just now and basically got told nothing we can do about it, to take it somewhere else. Well, that's nice. My windshield wiper worked before the accident.
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February 2024 by Amanda Colon
I highly recommend taking your vehicle here!!! The service was not only amazing, they kept me updated every step of the way, they work with rental companies and make it super easy to pick up and drop off, and all the paperwork was easy to read, print, and sign ? all the employees were super friendly and courteous
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February 2024 by Dale Adams
Great experience. Communication throughout, professional workmanship, easy pick up process. Highly recommend
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February 2024 by Krizia Andrade
They gave it to me looking brand new and great communication at all time will recommend 100%
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February 2024 by Heather Litwin
Fast repair and my car looks brand new again. There is no remaining signs of having an accident. Jen was so wonderful to work with and communication was top notch. Couldn't ask for anything else - great experience!
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February 2024 by Jeffrey Testa
Great service. Great prices, great people.
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February 2024 by Keith McHugh
Great experience, excellent work and highly responsive. Everything turned out better than expected.
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February 2024 by Tucker LeBreton
My car had a large scrape from something being dragged across it. CARSTAR were able to take a look and estimate the work. My appointment took roughly 30 minutes and the car looks like nothing ever happened.
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February 2024 by Duane Wilkerson
Very good customer service as well as job to fix my car. Excellent job.
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February 2024 by Barbara Ellingwood
Thus is the second time I've used carstar and totally satisfied again.they are phenomenal in what they do. I would recommend anybody who needs work done to go see them.excelent communication and customer service
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February 2024 by Yarielys Guzman
Excellent
