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January 2023 by Joseph S.
I went to the CVS about 1:25 o'clock on Tuesday January 3rd 2023. I waited behind this nice lady for like 5 minutes while they took her care of her. When it was my turn the clerk said that they were closed at 1:2530. I asked her why they couldn't just take care of me since I waited she didn't even look at me and said they were closed . I talked to the store manager in the front about that and she said the computers go down at 1:30. I worked in the computer field for 30 years. Humans shut down computers not clocks. This store is on Main St. Moving my scripts to Wal-Mart.
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October 2022 by Faete G.
My treatment here has been pretty good over the Summer, and this place is right by my house so my husband and me were pretty pleased. This got downright disturbing this September when I had surgery. All my prescriptions started coming in late. I would look online and they would say they were filled which I was told means "ordered" but for several days in a row I would go down or my husband would go down and absolutely no meds were ready. They would always say "Sorry didn't come" despite my getting a text saying things were ready.The WORSE case was a prescription for Tylenol which they blanketly refused to fill for nearly a week, and told me to buy it over the counter. I tried to just explain that I have a feeding tube and the over the counter elixirs were full of sugars that would gum up the tube because they were intended to be drank by kids so they have to taste good. The pharmacist goes "Oh. Try again then I guess." And trying again was a NIGHTMARE. FOR DAYS. Over a *bottle of Tylenol.* Because they didn't want me to have it. My doctor had proof that she ::changed:: his prescription to say "IV Tylenol" at one point just so she could deny it and let me suffer. Nice. My doctor *did* prescribe a controlled substance to treat my pain. As I said, I had major abdominal surgery. Well, after it got used up I called him for a refill. No problem. She told me she ordered it but then she told me I couldn't get it the day I showed up and it was supposed to be ready. She then tried to bargain with me over how much meds she would give me "Oh, you won't even need this!" She told me. How does she know? She doesn't even know what I had done. I'm still struggling a lot to move around and my pharmacy can't even get me a bottle of *Tylenol* for my feeding tube. The less rest I get, the longer healing takes.Anyway, I only asked for one lousy refill, which my Dr. Didn't seem to think was so excessive or anything. Before she started grilling my husband over things like "Will she need this long term??" (No, just long enough to heal from my surgery, good grief!)maybe she could just do her job? My husband is starting to have trouble too with getting his diabetes medicine to show up on time. And it really all started because I needed a special type of Tylenol for my Feeding tube. Don't go to this branch. They're absolutely terrible. My husband tried talking to the pharmacist to smooth things over and see if we could fix whatever was going on but they're just so uncaring. You won't get anything as promised and if you need anything that's at all reasonable (like Tylenol) they get mad that you don't just buy a version that won't work for you.
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July 2022 by Laryssa T.
Staff is incredibly rude and made me super uncomfortable. Staff also doesn't know their own products.
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March 2021 by L O.
Very clean, organized, and the staff are very helpful. COVID-19 vaccine process very organized and the staff were very caring in the process. Highly recommend CVS for any vaccine.
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October 2019 by Shane C.
Pretty nice store for being in the heart of Fitchburg where all the slum is. Store is always clean and customer service is wonderful.
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September 2019 by Jocelyn D.
I rarely ever go this CVS. But today I went to this CVS and one employee had some attitude when it came to coupons. I will come here again eventually.. But I dislike that employee. They should know how to use coupons and if not, then be nice.
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February 2019 by Jessenia H.
Worst cvs in town! Legit 30 min wait for a money order, 15 mins in line waiting and the biggest waste of time ever!!!!! Managers slow and employees have no idea what their doing. 45 mins I'll never get back of my life!
