-
March 2025 by Jameson Jl
Incompetent, slow and rude I wouldn’t recommend them to even check your oil
-
February 2025 by Paul Leonard
I like all of you people making me a new costumer to do service with all of you with my car
-
February 2025 by wicked pissah 603
So couldn't be happier , dripped the truck off at 7am got into a bind with inclement weather . Asked if they could mount an balance the tires I had in the bed with more tread on them an they said weel getcha in , still waiting but I'm sure there busy busy today, thank you!!! I definetly recommend getting yur tires done here
-
February 2025 by Jamie Cochran
The customer experience was excellent! Their knowledge was only exceeded by their kindness!!
-
February 2025 by Krista White
Friendly and quick!!
-
February 2025 by Rala Diakite
Great job! Quick - they took me without a prior appointment, and put the tires on in about one hour. Competitive price!
-
February 2025 by Kelly f
Always great!
-
February 2025 by Amy Ryan
Great service kept me updated on the service and time.
-
January 2025 by jan lincoln
WAS REFFERED TO THEM FROM WALMART WHEN THEY COULD NOT PUT ON THEIR TIRES. THE GUYS WERE VERY HELPFUL
-
January 2025 by Paul Rice
Good place for tire and tire repair. I will use this location again and recomend it.
-
January 2025 by Marlene M
I recently had an outstanding experience at the Firestone tire service in Fitchburg, and I can't recommend them highly enough! I was greeted by friendly staff who were pleasant to assist, and were so with any customers while I waited. The waiting area was clean and comfortable, making the wait for my service pleasant. The team was knowledgeable and took the time to explain the problem. The technicians performed an inspection of my vehicle in addition to the tire work done. The warranty was honored so I paid zero.
Overall, the customer service, professionalism, and expertise at Firestone in Fitchburg truly set them apart. I will be returning for future tire needs and recommend them to anyone looking for reliable tire service. Thank Firestone for a fantastic experience!
-
December 2024 by Binta Kaneza
I went in to Firestone on Friday the 20th for a simple tire change.
My car dash only had 2 lights on. The tire light and the tpsm as I a need an alignment and that’s fine I was expecting that. Not only did it take almost over an hour to just replace 1 tire. As a worker came back they stated that a new light was on the brake light(flashing) and my vehicle was not doing that before. As I disputed they also broke my gear shift as it seems they have an irresponsible person working on it. They denied responsibility and offered the tire for free. The next day my vehicle started making a grinding sound. I went elsewhere to see what could be going on. They stated that whoever changed the tire must have jammed it too hard trying to get a lug nut off and hit the caliper. I went back to Firestone and not only did they belittle me, they made it seem like that sound was there to begin with but if it was on it would be in the notes they provided and it was not stated no where. In fact it stated that weight was needed to change as it proved difficult. Now a simple tire change 150$ turned into a 400$ part needed.
Steven Jandel
Anthony Caravantes are the ones that worked on my vehicle. Claiming “your vehicle is not a new car, it could’ve had rust beforehand.” All in all I had a terrible experience at this Firestone and if I could rate zero stars I would
-
December 2024 by Pamela Thompson
Staff (R.J.) was friendly, courteous and informative regarding work to be completed. Repair work was reasonably priced and completed as scheduled.
-
December 2024 by Steve White
Fast and efficient service at a great price
-
December 2024 by pooja amin
Great experience! Customer service is great at this location. We come here often and it’s always the best.
