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March 2024 by Tim Laaksonen
Quick easy and painless!??
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February 2024 by Naty Rodriguez
She did me soo good when I went down to do my taxes I recommend her:)
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February 2024 by Judel68
Thank you Jill for your help and expertise. We followed your advice and are getting a great refund again. We are loyal Liberty Tax customers forever!!
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April 2023 by Susan Lambert
Jill D was exceptionally helpful and professional. Very knowledgeable
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April 2023 by Ralph F.
I have prepared my own tax returns for more than the past 45 years. This year I went to a tax preparer because I had sold a property in Florida and had never handled a realty sale before. I expected some helpful guidance in reflecting this sale but got none. I also never received any explanation of the finished report, other than "it's $300, how do you wish to pay?"I had provided the buyer's and seller's closing agreements for both the purchasing (15 years earlier) and selling. I was told that none of the taxes charged by Florida governments and none of the realty commissions I paid were deductible expenses.Also, they do not seem to know what a QCD is. (It's a Qualified Charitable Distribution from an IRA and is not considered taxable income). I was give a printout of the three QCD's I had provided evidence of on a sheet marked "OVERFLOW STATEMENT - Gifts by cash or check". The sheet indicated that the info was for my use only and was not reported to the IRS. I was charged federal and Mass. taxes on all of it.I also acknowledged that I had some interest income on a CD from a local credit union but had not received a 1099. I was told it wouldn't matter because the interest didn't have to be reported until I actually withdrew it from the account. I went on-line to the parent organization and inquired how to file a complaint against one of their franchises, and no matter how I phrased it, got the response that they had nothing on that subject.I definitely would not recommend using this business.Ralph F.Fitchburg, MA
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March 2023 by Kwaysi Amp
Met the Liberty Tax A-Team: the reception was pleasant, the tax services was amazing. Quick, courteous and professional.Definitely becoming a Liberty Tax regular.
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March 2023 by Tracy Grenier
Jill has been doing my taxes for eight years. Whatever the outcome, whether I am getting a refund, or I owe boatloads, I can trust her to be thorough and to tell it like it is.
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March 2023 by Hanna Etheridge
Jill is the most amazing and helpful person ever!!!
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February 2023 by Sety Santana
It was quick and easy!! Very professional. Best of all they have the sweetest dog their.
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February 2023 by Sasha Bell
Lovely staff and comfortable environment. I plan on going here every year.
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October 2022 by James Moorefield
Quick quiet and helpful. Can't ask for much more.
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June 2022 by Tracy-Lynn Lavalle
Liberty Tax in Fitchburg will never ever get my business again.*First my name was misspelled without my knowledge, because I was never even able to see the computer screen and when I signed my electronic signature, I signed it correctly but the preparer still made the error and mailed out my return with the incorrect name.*Secondly, I was told that the fees of $600 for my tax prep would come out of my refund, once everything was complete. But because my federal is not yet completed, they took my state refund of $413. Now this would be fine if they could prove that my federal was actually sent to and received by the IRS.*Third, this was a large amount federal refund because my ex husband has been receiving all the stimulus funds and child tax credits for our 4 children for which he doesn't reside with and won't even try to get visits with. I was told by the preparer and her boss this would take a matter of weeks and not to worry. An audit would generate and I would be all set because I had all the proof needed to show residence. I was literally told, before agreeing to a $600 fee, that I would have the refund before summer, and it "wouldn't be long at all".Funny enough that they refuse to get back to me via messenger, phone, or email. And their customer service is less that desirable when calling the 800 number for Liberty Tax in general.I would never have even called out Liberty Tax, but how is there possibly no proof of my taxes ever reaching the IRS? How can you charge $600 and have no proof of actual completion? Liberty Tax... you've lost my business for good. Too bad you don't care enough to even respond to your customers.
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April 2022 by Ji-Young Kim
Jill Derry was very quick, friendly, and knowledgeable! We asked some questions and she gladly explained/answered.Highly recommend if you can't/don't want to do your own taxes. It cost about 200$, but that's to be expected. You get $50 if you bring a friend.
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March 2022 by Craig Johnson
Jill was great to work with. She processed my return fast. And I’m getting a bigger return then the previous year !
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March 2022 by Brad Majors
They were way more than helpful and super fast at getting them done same day ...I plan on going back to same store next year
