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February 2025 by Nicole Roy
Is there an updated number for this store???? The number you e posted online and in reviews says invalid when calling.
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December 2024 by Pedro
These people open whenever they want to. Sign says they open Sundays at 10am, and here I am still waiting outside at 1030am. They are not responsible at all. This is not the first review besides mine that I hear that they do not open on posted time.
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July 2024 by Benjamin Bonnie
Very very bad experience with this store. First of all they open very late. Store hours says 10am-7pm. Got to the store at exactly 10am and yet no one to open the store. Whoever is in charge of this location needs to sit up. You can't keep people waiting and not show up on time.
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July 2024 by Edwin Rivera
Good review awesome person helped us with the phone with recommend her to work anywhere. Thank you.
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May 2024 by Aaron M.
This location in Fitchburg has the most helpful people I've ever dealt with at any phone store. The one in Framingham is good too.
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May 2024 by Alexander Bernal
Awesome
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March 2024 by Amanda Creamer
I been trying to call the location on John Fitch highway in fitchburg for a couple weeks now there's three different numbers that come up on Google and yet none of them seem to work and I want to upgrade my phone but want to see and make sure they have something in stock I can afford and want before wasting my time
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November 2023 by Michael Wynne
Got a new phone from metro. Customer service and sent my wife to change the device the rude girl won't help her told her to go to some other store since it's a conflict of interest, it was just a simple phone swap very rude
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November 2023 by Sunade thegreat
Great customer service
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September 2023 by Carol Lorden
The gal that was working 9/2 sat afternoon, went above and beyond to help me. My phone dropped in the ocean , my pin number and question got hacked .With her dedication ,knowledge and persistence she activated my old phone . I understand your privacy policies but agents should be able to override pins and questions. She is a superstar ! She ran your whole store by herself with ease . I wish I remembered her name please give her acknowledgement or a promotion and money ?
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August 2023 by Marie Ange CIVIL
This is the only metro store I go to andWill always recommend the staff there is great and they are so helpful!! Thank you karyne for the excellent work
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August 2023 by Matheus Silva
Great customer service here. Highly recommend this store.
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June 2023 by Miguel A Macias V
Hello good
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April 2023 by Susan Whitman
I went to the store with a problem with my phone. I was greeted by Stefanny, who was on speakerphone talking to someone about a personal issue. It lasted the whole 20 minutes I was there as she was multitasking. It was rude and unprofessional.
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October 2022 by Paul Babineau
Amazing people understanding and clear communication with me who is deaf person. I wish they learn sign language to communicate
