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November 2023 by Michael Wynne
Got a new phone from metro. Customer service and sent my wife to change the device the rude girl won't help her told her to go to some other store since it's a conflict of interest, it was just a simple phone swap very rude
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November 2023 by Sunade thegreat
Great customer service
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September 2023 by Carol Lorden
The gal that was working 9/2 sat afternoon, went above and beyond to help me. My phone dropped in the ocean , my pin number and question got hacked .With her dedication ,knowledge and persistence she activated my old phone . I understand your privacy policies but agents should be able to override pins and questions. She is a superstar ! She ran your whole store by herself with ease . I wish I remembered her name please give her acknowledgement or a promotion and money ?
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August 2023 by Marie Ange CIVIL
This is the only metro store I go to andWill always recommend the staff there is great and they are so helpful!! Thank you karyne for the excellent work
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August 2023 by Matheus Silva
Great customer service here. Highly recommend this store.
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April 2023 by Susan Whitman
I went to the store with a problem with my phone. I was greeted by Stefanny, who was on speakerphone talking to someone about a personal issue. It lasted the whole 20 minutes I was there as she was multitasking. It was rude and unprofessional.
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October 2022 by Paul Babineau
Amazing people understanding and clear communication with me who is deaf person. I wish they learn sign language to communicate
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August 2022 by James Testa
Very helpful friendly staff
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August 2021 by Evan Landry
All the workers are nice and stuff
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June 2021 by juan colon
Excellent
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January 2021 by Steven Voisine
Not happy with the store never go there again they're rude and they don't know what you're doing and everything I got an iPhone from there and they charge me for taxes me for a phone that was for free and now the phone is not keeping its charge so I would not recommend going there for phones yeah probably refurbishedWarning don't go there wrip off
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September 2020 by Bobby Vocque
Have been going here for phone and account upgrades, always get good service.
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October 2019 by Karen Katz
My son and I went to MetroPCS in Fitchburg as it was half the distance between my home and his college. Closest authorized dealer to Keene NH. We had exemplary service by the owner herself Nadia. Both of us have been to more than one Authorized MetroPCS location in Mass and in California. The experience at this location was heads and tails above the rest. Truly can't recommend this place enough!
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August 2019 by Christa Cappadona
At the John fitch hwy the spanish woman knows absolutely nothing! I have went there twice and she said she didn't know how to fix the problem. She should not be there, no help. I go to metro on Main st in Fitchburg and he solves the problem everytime. The girl at John Fitch. Is a joke. Get someone there that knows how to fix phone issues.
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April 2019 by Joseph Bisson
As soon as we walk in the place it smells like nail polish remover could barely breathe the whole time I was there I was sitting around and waiting for the woman to get off her phone and take care of what I needed done.. took almost an hr to leave
